Lead Supervisor

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness
• Leads implementation of Company initiatives and support full operation of the business
• Maintain a growth mindset for business and personal development initiatives

• Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team
• Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience
• Exemplifies strong business acumen and executes forward-planned strategies to achieve leadership initiatives surrounding store goals / KPIs
• Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed
• Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals
• Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures

• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners
• Create a customer-centric culture that prioritizes customer satisfaction and mentors the team on clienteling strategy to build long-term customer relationships to meet business goals
• Provides HR and conflict resolution support to team and in district in absence of leadership team
• Champions the company resources to support a healthy work environment for internal customers

• 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level
• Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver on the sales floor and in the stockroom.

Our Competencies for All Employees

• Courage:
  Provides current, direct, complete, and actionable feedback; addresses problems promptly; takes necessary action
• Creativity:
  Generates new and unique ideas; makes valuable connections
• Customer Focus:
  Meets expectations of internal and external customers; builds strong relationships
• Dealing with Ambiguity:
  Adapts to change; handles risk and uncertainty
• Drive for Results:
  Consistently exceeds goals; strong bottom-line orientation
• Interpersonal Savvy:
  Builds rapport and constructive relationships across levels
• Learning on the Fly:
  Learns quickly, open to change, analyzes successes and failures

Our Competencies for All People Managers

• Strategic Agility:
  Anticipates future trends; develops strategies and plans
• Developing Direct Reports and Others:
  Provides development opportunities; supports career goals
• Building Effective Teams:
  Fosters teamwork and belonging

Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they…