Retail Sales Associate - Golf Clubs

17.25 - 19.75 USD Hourly Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.

Position Summary Reporting to the Sales and Service Manager, a Hard Goods Associate is responsible for engaging Customers in the Hard Goods areas, including Simulators, Putting Green, Club Repair, and Accessories, to drive sales and enhance Customer experience. This role involves assisting with front-end operations such as returns, exchanges, and promotions, while ensuring that merchandise is presented at a premiere stock and visual level.

The Associate will demonstrate product knowledge, assist with club fitting, and maintain a clean, operational environment. Exceptional Customer service and collaboration with team members are key to success.

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back.
• Seeking out and engaging Customers throughout the Hard Goods areas (Simulators, Putting Green, Club Repair, and Accessories).
• Maintain a working knowledge of all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc. and assist when needed.
• Assist in keeping Hard Goods areas (Simulators, Putting Green, and Accessories) merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Ensure all Hard Goods areas, equipment, and supplies are always maintained and operational.
• Maintaining the Hard Goods area in a clean, professional presentation at all times.
• Demonstrate in-depth product knowledge of various golf clubs and explain their features, benefits, and differences to Customers.
• Execution of proper customer fittings in accordance with PGA TOUR Superstore trained fitting techniques.