Sales Associate, BLM, White Plains

About Us

Since 1977, LAGOS has been a pioneer in fine jewelry, combining precious materials and expert craftsmanship to offer modern, iconic styles for men and women. The brand’s signature Caviar collections offer bold, unique styles that encourage personal expression.

Since 1977, LAGOS has been a pioneer in fine jewelry, combining precious materials and expert craftsmanship to offer modern, iconic styles for men and women. The brand’s signature Caviar collections offer bold, unique styles that encourage personal expression.

As a Sales Associate, you are responsible for providing personalized customer service, maintaining brand standards, and driving sales by offering product knowledge, building customer relationships, and upholding store aesthetics. Your duties include greeting and assisting discerning customers, achieving sales targets, managing inventory, ensuring visual merchandising, and handling transactions. Also, you’ll stay current on product information and brand trends, contribute to a sportive team environment, and support operational integrity.

• Greet customers, understand their needs, and offer tailored advice to enhance their shopping experience.
• Maintain in-depth knowledge of products, their features, and brand information to effectively answer questions and guide selections.
• Consistently meet and exceed personal sales goals by employing effective selling techniques and building strong customer relationships.
• Build and nurture productive, trust-based relationships with customers through follow-ups and excellent service.
• Process transactions efficiently and accurately, using the company’s point of sale system.
• Uphold brand standards by arranging displays, maintaining a neat and organized case line, and ensuring products are presented attractively.
• Assist with receiving new merchandise, replenishing stock on the sales floor, conducting stock counts and reporting discrepancies.
• Contribute to a clean, organized, and inviting store environment by performing daily maintenance tasks and adhering to brand guidelines.
• Work effectively with fellow team members to achieve store goals and contribute to a positive and supportive work environment.
• Support security efforts by monitoring the sales floor for suspicious activity and adhering to loss prevention and company policies.
• Remain up-to-date on new products, trends, and brand developments to provide the most current and informed services

• Average Transaction Value
• Clienteling & CRM Engagement
• Repeat Client Retention
• New Client Acquisition
• POS & Inventory Accuracy

• A minimum of 2 years of prior sales experience in a luxury, customer-centric environment.
• Proven ability to meet and exceed individual sales targets.
• Expertise in consultative selling, upselling, and cross-selling in a sophisticated manner.
• Expertise in cultivating relationships with discerning customers via clienteling and CRM.
• Ability to tell the product’s story to connect with customers and build trust.
• Proficiency with POS systems and basic inventory procedures.
• Exceptional communication skills.
• Impeccable personal presentation.
• Attention to detail.
• Emotional intelligence and discretion.
• Adaptability and composure.

Success in this role is measured by the ability to consistently achieve and exceed individual and store sales goals; deliver an elevated, personalized luxury customer experience that builds trust, loyalty, and repeat business; develop and maintain strong client relationships through effective clienteling, follow-up, and CRM; demonstrate deep product and brand knowledge to confidently guide customers and communicate the story, craftsmanship, and value of LAGOS jewelry;

represent the brand…