Per Diem Resident Support Specialist

Description

Location: White Plains, NY 10605
Employment Type: Per Diem
Compensation: $24.00–$26.00 per hour, commensurate with experience and qualifications

Overnight Differential: Additional differential for eligible overnight shifts

Description

We are seeking compassionate, dependable, and safety-focused Per Diem Residential Support Specialists to support residents and help maintain a safe, welcoming, and trauma-informed residential environment.

The Resident Support Specialist supports the day-to-day operations of a dual-site residential facility serving women in a transitional program for justice-involved women in recovery and women in permanent supportive housing. This role combines front desk responsibilities, resident support, safety monitoring, and crisis de-escalation.

The Per Diem Resident Support Specialist must be dependable and available to provide coverage based on program needs, including evenings, overnights, weekends, and holidays as needed
. A valid New York State Security Officer License is required.

Key Responsibilities:

• Greet and assist residents and visitors at the front desk to ensure a welcoming and supportive environment.
• Maintain front desk logs (e.g. visitor logs, Awakenings sign-in log).
• Document and route all resident grievances to the supervisor within 24 hours of receipt.
• Sort, distribute and log all incoming mail and packages accurately and in a timely manner, ensuring residents receive their deliveries safely and confidentially.
• Provide oversight of food donation deliveries and distribution to residents.
• Conduct wellness checks for residents as needed.

Safety & Security Support

• Ensure the front desk and lobby remain secure and that building entry protocols are followed.
• Investigate source of alarms.
• Complete incident reports for all notable safety concerns, disturbances, or medical/psychiatric issues.
• Conduct 3 safety walkthroughs per shift of all residence floors and shared spaces to monitor for safety, cleanliness, and policy compliance.
• Maintain daily walk-through checklist.
• Promptly flag and report emerging risks (e.g., facility issues, safety concerns, or resident needs) to operations within 24 hours of observation.

Crisis Response

• Complete crisis de-escalation and trauma-informed care training within 60 days of hire.
• Respond calmly and supportively to resident concerns and mental health episodes, alerting appropriate personnel as needed.
• Independently de-escalate 90% of minor resident conflicts and crises, utilizing trauma-informed care and de-escalation techniques, without needing case management or operations intervention.

Communication & Reporting

• Attend bi-weekly team meetings to provide updates and raise any resident or operational concerns.
• Participate in shift handovers to ensure continuity of care and support.
• Maintain open and professional communication with property management, case managers, and clinical staff.

Qualifications:

• High School Diploma or equivalent required.
• Previous experience in residential, recovery, mental health, or justice-involved populations strongly preferred.
• Ability to remain calm in high-stress situations and de-escalate conflicts effectively.
• Excellent interpersonal and cultural competency skills.
• Demonstrated ability to maintain confidentiality and professionalism.
• Strong crisis intervention, conflict resolution, and communication skills.
• Bilingual preferred (but not required).

Licensing and/or

Certifications:

• Valid Security Officer License (NYS) required.
• CPR/First Aid certification required.

Skills and Attributes:

• Strong documentation and electronic health record skills.
• Good organizational, time management, and communication skills, verbal and written.
• Good at assessment, SMART goal development, advocacy, and solution focused problem solving.
• Knowledge of counseling and social service resources in Westchester County.
• Knowledge of strengths-based approaches, trauma-informed care, harm reduction, and housing-first models.
• Ability to work effectively as part of a collaborative team.
• Culturally responsive communication and interpersonal skills.
• Ability to adjust to changing circumstances, whether related to the needs of the residents or program.

Compensatio…