Counselor, Treatment Program

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Full Time Professional 24 Longview, White Plains, NY, US

Salary Range: $22.00 To $23.00 Hourly

Reports To: Program Supervisor
Program: Residential Services/Treatment Apartment Program
Location: White Plains, NY (mobile)
Hours Per Week: 40 hours; varied shifts

FLSA Status: Full Time,Non-exempt
Salary Range:$22/hr - $23/hr

Summary

Description:

The Apartment Counselor is responsible for providing support, restorative services, and skill training to adults recovering from mental illness who live in community-based scattered site treatment apartments. Apartment Counselors work independently under the direction and supervision of the Program Supervisor.

Responsibilities:

• Provide support, restorative services, and skills training to culturally diverse adults recovering from mental illness in community-based scattered site treatment apartments.
• Develop service plans
• Counsel residents in the development of the necessary skills required for decision‑making
• Symptom management
• Complete all required documentation in a timely manner.
• Assist residents in community integration and recovery, support residents in recovery processes.
• Provide transportation for residents with agency vehicle when necessary
• Additional duties as assigned.
• Recovery-Oriented Practice—Strong understanding of mental health recovery principles and a strength-based approach to support.
• Independence Coaching--Ability to coach clients on independent living skills while balancing safety and autonomy.
• Community Integration--Knowledge of local resources and supports to help clients build connections and self‑sufficiency.
• Crisis Management--Skilled in de‑escalation techniques and intervening in behavioral or psychiatric crises appropriately.
• Cultural Humility--Respects and integrates the cultural perspectives of clients into their care plans.
• Documentation & Compliance--Maintains accurate, timely, and clinically relevant records of client interactions.
• Collaboration & Communication--Works effectively with interdisciplinary teams and communicates client needs and updates clearly.

Key Performance Indicators (KPIs):

• ISP Goal Progress Rate--Percentage of client goals met as defined in Individual Service Plans within specified review periods.
• Client Housing Retention--Number/percentage of clients maintaining stable housing over a 6 to 12 month period.
• Crisis Intervention Outcomes--Number of crises de‑escalated without hospitalization or emergency service involvement.
• Daily Living Skills Improvement--Documented growth in client independence in ADLs (Activities of Daily Living) and IADLs (Instrumental Activities of Daily Living).
• Medication Adherence Monitoring--Frequency and accuracy of support provided to ensure medication routines are followed.
• Visit Compliance Rate--Percentage of scheduled home visits completed per week/month.
• Documentation Timeliness--Progress notes and service documentation submitted within 24–48 hours of service delivery.
• Client Satisfaction Ratings--Scores from periodic client satisfaction surveys related to counselor support and program quality.

Requirements:

• Minimum of 3 years’ experience working with adults who have been diagnosed with a mental illness.
• Ability to independently provide services.
• Experience working with diverse populations.
• Must have a valid Driver’s License and a driving record that is satisfactory to our insurance carrier.
• Must maintain current New York State Defensive Driving certification.
• Due to the nature of the program, must have the ability to be flexible with working hours.
• Must have access to a vehicle and willingness to use it for agency business.
• Must maintain pre‑employment clearances by applicable regulatory clearances as required.
• Must be legally eligible to work in the United States without sponsorship.

Special Considerations:Hours per week, reporting structure and location are subject to change per program needs.

Mandated Reporter:This is a mandated reporter position. The NYS Justice Center legislation defines anyone who has regular and…