Ramp Controller

Position Summary

The Ramp Controller is a critical part of our line service team, responsible for overseeing and directing all aircraft movements on the ramp to ensure the highest standards of safety, efficiency, and coordination. This role serves as the communication hub between line service professionals, pilots, operations, and customer service teams.

• Coordinate all ramp activity, including aircraft arrivals, departures, and positioning
• Communicate directly with line service professionals, aircrew, and customer service representatives to ensure timely aircraft marshaling, towing, fueling, and service support
• Monitor ramp traffic and ensure safe ground operations in compliance with FAA regulations and Million Air safety protocols
• Work with Line Service Supervisors to assign parking spots based on aircraft size, tenant preference, and operational needs
• Respond to radio calls and dispatch service requests in real-time to appropriate personnel
• Maintain situational awareness of all ramp operations and anticipate potential conflicts or hazards
• Support line service leadership with coordination of daily shift planning and task delegation
• Perform ramp inspections and report any safety concerns, FOD, or equipment issues
• Assist in emergency response coordination on the ramp as needed
• Deliver exceptional customer service by fostering a safety-first, solutions-oriented environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prior experience in line service, airport ground operations, air traffic control, ramp control or as a pilot is preferred
• Strong knowledge of aircraft types and general aviation procedures
• Excellent verbal communication and multitasking skills
• Ability to remain calm and decisive in high‑pressure situations
• Familiarity with two‑way radio operations and ramp control procedures
• Valid driver's license and ability to pass an airport background check
• Must be able to work flexible hours, including weekends and holidays
• Customer focus‑naturally outgoing/extroverted
• Communicate with customers and employees in person, on the phone, and through radio communications
• Must be able to operate a motor vehicle and be insured by our insurance company (requires clean driving record)
• Strong computer skills including Microsoft office products
• Basic mathematical knowledge
• Bi‑lingual preferred

This position reports to the Line Service Manager.

This position works inside and outside in all types of weather conditions and in direct contact with both moving and non-moving aircraft. This is a fast-paced position that requires someone who is very organized and proactive.

This is a non‑exempt position.

This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.

Some travel is expected for this position.

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, Responsibilities, and activities may change at any time without notice.