Assistant General Manager

Make a Difference

At MTM Transit, you're not just part of a team-you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

The Assistant General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as an internal liaison in conjunction with the General Manager between departments and clients to ensure that the location is fully compliant with all contractual requirements.

This position is contingent on award of contract and will be located on site at our location in White Plains, NY for the Westchester Bee-line Paratransit service.

• Provide daily guidance and coaching for direct reports; monitor performance
• Provide contract oversight and facilitation of Cclient needs with anticipation of growth
• Ensure most appropriate and cost effective transportation services are provided
• Continually analyze program needs and productivity and propose potential adjustments to staffing and resources to ensure cost effectiveness
• Address any questions / concerns regarding site transit program
• Maintain general knowledge of contract and awareness of changes
• Identifying potential risk and develop resolution processes
• Act as a liaison between MTM Transit and the Client to address any concerns or issues that may arise and do so in a timely manner
• Continually analyze program needs and productivity and propose potential adjustments to staffing and resources to ensure cost effectiveness
• Address any questions / concerns regarding site transit program
• Assist with the oversight of vehicle maintenance program
• Assist and monitor employee training and development
• Assist with the continuing development of a relationship with the client
• Ensure exceptional customer service needs and problem resolution processes are in place
• Maintain general knowledge of contract and awareness of changes
• Thorough understanding of MTM Transit policies and employee handbook guidelines
• Provide education and information to the Client regarding MTM Transit procedures, services available and changes within the Para-Transit industry
• Maintain a "Safety First" attitude with the Client and personnel
• Maintain knowledge of local climate needs and issues pertaining to the passenger transportation industry
• Thorough understanding of ridership policies to ensure smooth transportation services
• Assist with oversight and maintaining all employee and vehicle files in accordance with FTA and DOT guidelines
• Assist with the oversight and maintain thorough knowledge of MTM Transit departments and compliance programs within each
• Perform additional duties as assigned or required

Experience, Education &

Certifications:

• High school diploma or G.E.D. equivalent
• Bachelor's Degree (or equivalent combination of education and experience) in a related field required
• At least 6 years' experience managing in the Para-Transit and Fixed, Micro Transit industry
• At least 4 years' experience managing a union environment
• At least 3 years' experience supervising and monitoring the delivery of contractual services
• Thorough knowledge of ADA, DOT, FTA regulations

• Excellent interpersonal skills and ability to work with both internal and external stakeholders
• Maintain in-depth knowledge of MTM Transit operations, company policies and guidelines
• Extensive knowledge of Trapeze transit routing system
• Extensive analytical and proven data collection methods