HPN - Ramp Agent

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Regular Full-Time Manual Labor Westchester County Airport, White Plains, NY, US

6 days ago Requisition

Salary Range: $21.90 To $21.90 Hourly

Business Unit: HPN
- Airline Services
Reports To: Ramp Supervisor / Ramp Manager
FLSA Classification: Non‑Exempt
Job Category: Regular, full‑time
Primary

Work Location:

On‑Site, Airport Airside Operations
Country: USA

Job Summary

Ramp Agents play a critical role in supporting the safe, efficient, and timely movement of aircraft through the performance of essential ground handling duties. Includes loading and unloading baggage, operating ground service equipment, conducting FOD inspections, and completing aircraft servicing such as water, lavatory, and cabin preparation. Agents assist with marshalling, pushbacks, and wing walking to ensure aircraft arrive and depart safely while maintaining clear, hazard‑free movement areas and supporting passenger needs, including wheelchair assistance and gate preparation.

Requires a minimum high school diploma or GED, with prior customer service or ramp/aviation experience preferred. Must be able to perform physically demanding tasks in all weather conditions and apply technical skills such as aircraft marshalling, hand‑signal communication, pushback, chocking and securing aircraft, time‑critical turnaround coordination, and basic aircraft type recognition. Ability to safely operate ground service equipment and follow established procedures is essential to ensuring compliance and operational accuracy.

Shift work is required, including evenings, nights, weekends, holidays, and overtime, as operational demands dictate.

Essential Job Functions

• Load and unload passenger baggage .
• Park and dispatch aircraft, including marshalling, pushback, wing walking, chocking and cone placement.
• Operate ground service equipment such as belt loaders, tugs, GPUs, and de-icing vehicles.
• Provide water and lavatory servicing for aircraft.
• Clean, prepare, and restock aircraft cabins on overnight aircraft
• Conduct aircraft deicing operations in accordance with airline procedures.
• Perform Foreign Object Debris (FOD) inspections to maintain a hazard‑free ramp.
• Provide aisle chair assistance to passengers as needed.
• Prepare ramp equipment and gate areas for arriving and departing aircraft.
• Maintain clear obstacle‑free areas for all aircraft movements.
• Ensure proper loading of baggage, gate‑checked items, and security‑screened bags.
• Support ramp team members to ensure safe on time departures.
• Perform additional duties as assigned to support station operations.
• Maintain strict adherence to safety protocols, PPE requirements, and regulatory standards.
• Work effectively in a high‑coordination environment and supports team goals.
• Demonstrate alertness and evaluates conditions in a dynamic airside environment.
• Functions effectively in adverse weather, fluctuating schedules, and high‑pressure situations.
• Interact respectfully with passengers and airline partners, including accessibility support.
• Ensures accuracy in baggage handling, equipment placement, and compliance steps.
• Communicate clearly with coworkers, supervisors, and flight crews.
• Demonstrates reliability, punctuality, and consistency in shift‑based operations.
• Make timely decisions when options are clear, escalating appropriately for higher risk or ambiguity
• Accept ownership and accountability, consistently delivering accurate, high-quality results with a sense of urgency

Required Skills & Qualifications

Education & Experience

• Minimum high school diploma or GED required.
• Prior customer service or ramp/aviation experience preferred.

Technical Skills / Expertise

• Aircraft marshaling and hand‑signal communication
• Aircraft pushback operations
• Chocking, cone placement, and aircraft securing
• Time‑critical turnaround coordination
• Basic aircraft types and configurations (A320, A220 etc.)
• Load control basics (weight & balance awareness) and use of baggage scanners
• Ability to operate ground service equipment (training provided)
• Ground power unit (GPU) and air start unit operation
• Use…