Registration Clerk

ESC Region 11 - Communications & Marketing Department - White Settlement, Texas

Starting Date:
Immediately

FLSA Status: Non-Exempt

Pay Grade: 204

Work Days: 226

Reports To: Marketing and Events Manager

Support ESC Region 11’s front office, registration, and stakeholder service functions by assisting with OnTrac-related processes, event registration, customer support, and related operational tasks to ensure efficient service and a positive customer experience.

To perform this job successfully, an individual must be able to perform each duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High school diploma or GED required.
• Associate’s degree, bachelor’s degree, or additional training in office administration, business, communications, or a related field preferred.

• Strong organizational, communication, public relations, and interpersonal skills.
• Ability to work collaboratively with ESC staff and campus, district, and charter school personnel.
• Knowledge of customer service, registration, reception, and general office support practices.
• Ability to manage multiple tasks and deadlines with accuracy and attention to detail.
• Ability to respond professionally and effectively to questions from internal and external stakeholders.
• Ability to take initiative, solve problems, and exercise sound judgment.
• Proficiency in the use of computers and software applications for word processing, spreadsheets, databases, email, and data entry.
• Ability to learn and use systems and processes related to registration, stakeholder communication, and front office support.

• Two or more years of experience in receptionist, customer service, registration, or administrative support work required.
• Experience in an education environment and with registration or database systems is preferred.

This job description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. They are intended to be accurate reflections of those principal job elements essential for making fair hiring and pay decisions.

This position may be partially or completely funded using grant and/or federal monies and is assigned programs to include activities designed to enhance the effective and coordinated use of funds.

• Actively participate in interdepartmental teams to help improve student performance in the region, improve ESC internal operations, and meet established ESC goals and objectives.
• Serve as a responsive first point of contact for stakeholders in the education community and maintain positive public relations with school district employees, agency personnel, and other stakeholders.
• Answer telephone calls and respond to questions related to registration, sessions, profile accounts, events, and general ESC information.
• Provide customer service and support to outside individuals regarding workshop sessions, registration, attendance, profile accounts, and general event information.
• Assist with workshop and event registration processes, including input of registration and attendance information and support for participants.
• Maintain workshop attendance reports, registration records, invoicing documentation, and other related records with accuracy and timeliness.
• Prepare workshop records for invoicing and submit required documentation to the Business Office.
• Review and approve event plans as assigned and support related event coordination processes.
• Provide backup support to other registration clerks and receptionists to ensure continuity of service.
• Develop and present training materials for internal staff as assigned.
• Maintain working knowledge of OnTrac system functions and related registration processes; one position may serve in an advanced support role for system administration, troubleshooting, and coordination with Technology as assigned.
• Serve as a liaison…