Marketing & Events Manager

ESC Region 11-Communications & Marketing Department - White Settlement, Texas

Starting Date: Immediately

Job Title: Marketing & Events Manager

FLSA Status: Exempt

Pay Grade: 103

Work Days: 226

Reports To: Senior Director of Communications & Marketing

Lead ESC Region 11’s marketing and event coordination efforts while managing OnTrac contract and registration processes, front office support functions, and stakeholder communications to ensure effective service promotion, efficient operations, and a high‑quality customer experience.

To perform this job successfully, an individual must be able to perform each duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Certification

• Bachelor’s degree in event planning, marketing, or related field
• Master's degree or professional certification in a related field preferred

Special Knowledge/Skills

• Strong organizational, project management, and time‑management skills.
• Strong written, verbal, public relations, and interpersonal skills.
• Ability to work collaboratively with ESC staff, and campus, district, and charter school personnel.
• Knowledge of marketing, event planning, registration, and customer service practices.
• Ability to coordinate multiple projects, events, and deadlines with accuracy and attention to detail.
• Ability to take initiative, solve problems, and exercise sound judgment.
• Proficiency in the use of computers and software applications for word processing, spreadsheets, databases, and presentations.
• Ability to learn, manage, and improve systems and processes related to contracts, service offerings, registration, and stakeholder communication.

Experience

• Five to 10 years of experience in the marketing or event‑planning field.
• Experience in the education industry preferred.

* This job description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, and working conditions associated with this job. They are intended to be accurate reflections of those principal job elements essential for making fair hiring and pay decisions.

** This position may be partially or completely funded using grant and/or federal monies and is assigned programs to include activities designed to enhance the effective and coordinated use of funds.

• Coordinate marketing and communication efforts that promote ESC Region 11 services, contracts, events, and organizational priorities.
• Plan, coordinate, and oversee assigned events, including logistics, timelines, registration, vendor coordination, sponsorship fulfillment, and on‑site execution.
• Develop and maintain event planning documents, timelines, checklists, communication plans, and related records to support successful event implementation.
• Coordinate the annual contract and service update process in OnTrac in collaboration with internal departments and service owners, and support effective communication of contracts and services to LEAs, superintendents, and other stakeholders.
• Serve as the primary resource for OnTrac‑related processes, administration, troubleshooting, training, and continuous improvement, and maintain working knowledge of system functionality and related workflows.
• Supervise and support front office staff responsible for reception, registration, attendance tracking, recordkeeping, and customer service functions, ensuring accurate, timely, and high‑quality service delivery.
• Oversee workshop and event registration processes, attendance reporting, profile account support, invoicing documentation, and related records in coordination with front office staff and the Business Office.
• Provide oversight and support for front‑facing communication and customer service, including responding to questions regarding events, registration, contracts, profile accounts, and general service information.
• Review and approve event plans and support coordination of event‑related communication, logistics, and stakeholder follow‑up.
• Develop…