Circulation Services Assistant
Listed on 2026-07-11
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Administrative/Clerical
Library, Education Administration
The Whitefish Bay Public Library is looking for a friendly, service minded person to join our team. Our library plays a central role in the community, consistently ranking among the top libraries in Wisconsin for circulation. We offer a busy, welcoming environment with something always going on, and our programs and collections make the library a favorite stop for people of all ages.
Team members in this position greet, direct and serve library patrons. They perform circulation functions in accordance with established Whitefish Bay Public Library and MCFLS circulation policies and procedures. Team members provide clerical assistance in the processing of library materials, and uphold the Whitefish Bay Public Library Mission Statement and Guiding Principles set by the Library Board and provide services that meet those standards.
JOBREQUIREMENT
This is a part-time position working approximately 10-14 hours per week plus one weekend per month. This position does not qualify for benefits. Candidates must be willing and able to work a flexible schedule that includes days, evenings and weekends, plus fill in for vacant shifts which may also be assigned. Schedules are typically set; available shifts will be discussed during the interview process.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Contribute to a positive, helpful and inviting environment for library users and maintain a level of excellent patron service. Act as a team player and maintain positive interpersonal relationships with co-workers. Maintain a professional demeanor along with excellent communication skills and contribute to the overall well‑being of the workplace.
- Receive all incoming telephone calls to the Library with appropriate etiquette.
- Refer patrons to the appropriate service point for assistance.
- Use automated circulation system to conduct transactions.
- Check materials in and out; process holds; process MCFLS delivery items.
- Register new patrons and update patron records.
- Collect and inform patrons about fines and fees.
- Pull material from shelves and route for holds or delivery.
- Accept donated material from patrons.
- Assist in the training and direction of page/shelvers.
- Communicate to the next shift of clerks about any issues of importance or other updates.
- Maintain confidentiality of patron information.
- Perform other duties as required.
- Prepare/repair/recondition library materials.
- Process materials for withdrawal or discard.
- File CDs and pamphlets.
- Sort and route mail, books and periodicals as assigned.
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
DESIRED MINIMUM QUALIFICATIONSI. Education/Experience
II. Knowledge/Skills/Abilities
Work under the general supervision of the Circulation Services Supervisor.
LICENSING AND CERTIFICATIONNone.
TOOLS AND EQUIPMENT USEDAutomated shared resource system and circulation module, networked personal computer and peripherals, printers, copy machine, fax machine, telephone, calculator, paper cutter, laminator, elevator and book carts.
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.…
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