Teller - PT Job Whitefish area,Montana USA,Customer Service/HelpDesk

Pay Range: $17,000 - $29,000 USD.

Seeley Lake, 3084 Highway 83 N, PO Box 720, Seeley Lake, MT 59868, USA

Position Summary

This position will assist in coordinating professional and knowledgeable assistance to all customers. It will promote and advise on the bank’s products and services, refer customers to the appropriate staff for additional assistance, receive calls and respond to customer inquiries and concerns, handle daily transactions and questions in accordance with Bank policies and procedures. The level of this position is based on years of service, education and/or equivalent experience, knowledge level and skill set.

Responsibilities

Handle customer account transactions, including verifying incoming cash, accurately dispersing cash, accepting various deposits and payments, and cashing checks.

Sell cashier’s checks and gift cards to customers as required.

Answer phones and/or complete telephone transfers.

Thoroughly understand imaging operational procedures, including start‑up, shut‑down and preparing work to ensure the highest read rate possible.

Remain standing or stationary position 50% of the time.

Occasionally lift 30 pounds.

Balance Teller drawer.

Buy and sell money.

Process coin through the coin machine and wrap coin.

Process daily bank deposits, night drops and mail receipt deposits.

Process check orders.

Assist with monitoring faxes and customer service e‑mails.

Fill out CTR’s.

Take customer stop payments.

Assist customers with safe deposit boxes.

Assist with outgoing mail.

Provide excellent written and verbal communication skills.

Obtain and maintain working knowledge of regulatory requirements related to safety and soundness, compliance and operations.

Verify account balances, give out account information to customers, print copies of items or statements from customer accounts.

Maintain general knowledge of all Bank products and cross‑sell these products.

Adhere to all BSA/AML laws, regulations and compliance requirements.

Prioritize workload.

Assist co‑workers as needed.

Remain physically present in the bank.

Exemplify and follow core values.

Maintain regular attendance and punctuality.

Travel for trade and industry schools and seminars as needed.

Possibly install Multi‑Factor Authentication (MFA) app on personal mobile device.

Adhere to applicable federal and state laws, regulations and guidance, including those related to AML, and the Bank’s policies and procedures.

Perform other duties as assigned and requested.

Core Values

Humility – We are “blue‑collar bankers”. We are relatable and greet all customers the same way.
Respectful, Genuine Care for Others – We care about each other, our customers and our communities.
Finds A Way – A can‑do spirit, a desire to help and contribute.
Effort – We expect a lot of ourselves and hold ourselves to a high standard.
Owning‑It – Accountability; employees follow through and get it done.

Education and Experience

High School diploma or GED (required).
Continuing education to maintain job knowledge (required).
One to three years of banking/teller experience (preferred).
Administrative or customer service experience (preferred).
Proficiency in Microsoft Suites (preferred).

Skills

Problem Solving: Expert
Team Work: Expert
Relationship Building: Expert
Communication

Skills:

Expert

Citizens Alliance Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual preference or orientation, gender identity, gender expression, national origin, disability, veteran status and all other protected classes.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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