Customer Service Assistant

Job Description - Customer Service Assistant )

Motor Vehicle Division (MVD) of the Montana DOJ is responsible for licensing, registering and regulating motoring activities, promoting safety and serving Montana citizens.

The Customer Service Assistant works closely with business partners and state agencies to manage vehicle titling transactions, maintain temporary registration permit error queues, coordinate training and meetings, review and respond to customer inquiries, assist with national titling system status, verify and merge vehicle and customer records, and provide responses to national motor vehicle surveys. The role requires a courteous in-person and phone demeanor, understanding of public policy, and regulations.

• Assist partners with vehicle titling transactions and scanning processes.
• Manage temporary registration permit error queues.
• Coordinate training, meetings, and ad-hoc sessions.
• Review, research, and respond to customer inquiries.
• Assist other state agencies with vehicle processes and national titling system status.
• Verify and merge vehicle and customer records.
• Provide responses to national motor vehicle surveys.
• Capture bureau statistics for legislative responses, management reports and day‑to‑day operations.

• High school diploma or equivalent.
• 2 years of customer service experience.
• 1 year experience working with computerized data systems.
• 1 year of directly related experience.
• Other combinations of education and experience may be substituted on a case‑by‑case basis.

• Salary: $26.50 per hour.
• Full‑time, regular schedule, day shift.
• Not eligible for telework; requires occasional travel (5% of time).
• Generous paid vacation, sick and holidays.
• Health insurance, paid leave & holidays, retirement plan.
• Participation in E‑Verify.

The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay tana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.