Convention Services Coordinator; Grouse Mountain Lodge

Position: Convention Services Coordinator (Grouse Mountain Lodge)
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Support Convention Services Manager in servicing group, meeting, and convention clients from pre arrival through post event

Enter, update, and maintain accurate group details, rooming lists, function space, and event orders within Delphi Prepare, proofread, and distribute Banquet Event Orders (BEOs), group resumes, and other event documentation to all relevant departments

Track due dates for deposits, guarantees, rooming lists, and other client deliverables, and follow up proactively with clients and internal partners

Coordinate with Banquets, Culinary, Front Desk, Housekeeping, Maintenance, AV, and other departments or vendors to ensure operational readiness for group arrivals and events

Assist with creation and maintenance of event diagrams, floor plans, and function space setups in collaboration with Convention Services and Banquet teams

Maintain organized electronic and/or physical files for all assigned groups and events, ensuring documentation is complete and accessible

Support site visits, preconvention meetings, and planner walk throughs by preparing materials, attending as needed, and capturing action items

Respond to routine client inquiries via phone and email regarding event details, timelines, menus, and hotel services, escalating issues as needed

Assist with preparation of group and event proposals, contracts, and addendums in coordination with Sales and Convention Services Manager Generate and distribute internal communication tools such as weekly group pace, BEO packets, and function calendars

Assist with monitoring group pickup, cut off dates, and block management, and communicate updates to Revenue Management and Front Desk as directed

Support billing processes by ensuring billing instructions are accurate, charges are properly coded, and back up documentation is organized for review

Help collect and track post event feedback, survey results, and planner comments to support continuous improvement and future business

Work closely with the Convention Services Manager and Banquet leadership to ensure that contracted service standards and service levels are communicated and upheld

Maintain updated knowledge of hotel facilities, services, menus, and destination offerings to assist clients with questions and recommendations

Provide general administrative support to the Convention Services and Sales teams, including scheduling meetings, preparing reports, and organizing collateral

Serve as a positive, professional point of contact for planners and internal teams, representing the property and brand in a warm, polished manner

Perform other job-related duties as assigned by the Convention Services Manager The starting wage for this role is $22.00/hour.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences;
Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P Small Cap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are…