Front Desk Agent

The front desk is the first stop to an amazing stay! All employees receive perks of $50 rooms at any of our properties, and discount rates at our spa, restaurant, and retail.

The Firebrand Hotel, located in downtown

Whitefish, is seeking a FULL-TIME Front Desk Agent towork with our Front Desk Team at $20 hourly.

In our employees, we look for a passion to anticipate andmeet our guests' needs and an insatiable desire to attain the highest levels ofquality and service in all areas of the hotel. Interact with guests in acourteous and efficient manner, with an eye for detail and high job standards.

English verbal communication skills; second language a plus.

Acts as a guest customer service agent, reservations andfront office general worker. Deal closely with all aspects of the department toensure guest satisfaction. Lodge tasks (as assigned by MOD and department management), including but not limited to shuttle scheduling, e-mail information requests, guest packages, lost and found and retail sundries. Work closely with housekeeping, concierge and valet. Work with resort software,office equipment and phone switchboards.

Be flexible and available for shifts.

• Excellent communication skills both in person as well as over the telephone.
• Computer literate.
• Excellent verbal and written skills.
• Former work with resort computer systems and/or RDP a plus.
• Abilityto maintain strict confidentiality of classified information.
• Required to act as a sales representative.
• Must possess excellent business sense and high professional ethics.
• Must possess a high regard for customer service and employee relations.

The Front Desk Agent position is expected to normally keep a5 day a week schedule, including evenings and weekends, 40 hours per week canbe expected, however it can be depending on the business needs of the front desk.

Firebrand, an Averill Hospitality Hotel, is Downtown Whitefish, leisure and business destination. The Hotel is located at a main intersection in downtown Whitefish and 15 minutes from Whitefish Ski Resort.

Our customer experience focuses on authentic Montana hospitality that creates lasting memories. The Hotel is one of several family-owned businesses under

Averill Hospitality.

Firebrand, part of Averill Hospitality, offers part- andfull-year employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activitydestination on the shores of Whitefish Lake.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color,religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy appliesto all terms and conditions of employment, including recruiting, hiring,placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensation, and training.