Turndown Service Attendant Whitefish, MT

OUR COMPANY

The Lodge at Whitefish Lake, an Averill Hospitality Resort, is Montana's premier lakefront, leisure and outdoor activity destination. The Lodge is a 4-star hotel located only 5 minutes from downtown Whitefish and 10 minutes from Whitefish Ski Resort. Our customer experience focuses on authentic Montana hospitality that creates lasting memories. The Hotel is one of several family-owned businesses under Averill Hospitality.

The Turn down Service Attendant is responsible for preparingguest rooms for the evening by providing a clean, comfortable, and welcoming environment. This position plays an important role in delivering exceptional guest service and ensuring each guest enjoys a relaxing stay. During periods oflower occupancy, the Turn down Service Attendant will assist other areas of the Housekeeping Department as needed.

• Peak Season:
  Regular shift is 5:45 PM to 9:00 PM.
• Slow Season:
  Scheduled hours may vary based on hotel occupancy and business needs.
• Additional hours may be offered when operational needs require extra support.

• Performevening turn-down service in assigned guest rooms according to hotel standards.
• Refreshguest rooms by:
  • Makingbed for the evening.
  • Refreshingtowels and amenities as needed.
  • Emptyingtrash if necessary.
  • Straighteningthe room and ensuring a clean, welcoming appearance.
  • Turningon appropriate lighting and creating a comfortable atmosphere.
  • Reportingmaintenance issues or room concerns promptly.
• Maintainguest privacy and security while working in occupied rooms.
• Deliver exceptional guest service by responding politely and professionally toguest requests.

When occupancy does not require a full turndown schedule, employees may be assigned to assist with other Housekeeping Department duties, including:

• Cleaningpublic areas.
• Completingdeep cleaning projects.
• Assisting in the laundry department.
• Restockinghousekeeping supplies and linen.
• Supportingroom attendants or house persons as directed.
• Performing other housekeeping-related duties assigned by management.

• Previous housekeeping or hospitality experience is preferred but not required.
• Abilityto work independently and efficiently.
• Strong attention to detail.
• Abilityto maintain guest confidentiality and professionalism.
• Good communication and teamwork skills.
• Abilityto stand, walk, bend, lift, and perform physical work throughout theshift.

• Abilityto lift up to 30 pounds.
• Abilityto push, pull, bend, stoop, and stand for extended periods.
• Abilityto work in a fast-paced environment while maintaining quality standards.

• Maintaina positive and professional attitude.
• Followall hotel policies, safety procedures, and housekeeping standards.
• Reportmaintenance concerns lost and found items, and safety hazards immediately.
• Be flexible and willing to assist other housekeeping operations based on business needs.

The Lodge at Whitefish Lake, part of Averill Hospitality, offers full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, 401(k) match, and company discounts at Averill Hospitality properties.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race,color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, orany other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination,layoff, recall, transfer, leaves of absence, compensation, and training.