Front Desk Supervisor

The front desk is the first stop to an amazing stay! The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking a Front Desk Supervisor to join our Guest Services Team at $21 - $23
Hourly DOE. Asour Front Desk Supervisor, you’ll empower and keep the agents flowing smoothly and organized with hands‑on leadership.
All employees receive perks of $50rooms at any of our properties, and discount rates at our spa, restaurant, andretail.

The Lodge at Whitefish Lake, an Averill Hospitality Resort, is Montana's premier lakefront, leisure and outdoor activity destination. The Lodge is a 4-star hotel located only 5 minutes from downtown

Whitefish and 10 minutes from Whitefish Ski Resort. Our customer experience focuses on authentic Montana hospitality that creates lasting memories. The Hotel is one of several family-owned businesses under Averill Hospitality.

Directly supervises front desk personnel and ensures proper completion of allfront desk duties. Works closely with the Front Office Manager and Owner/Operator to direct the activities of the front desk, bellman, and valet.

• Responsible for the training of front officeagents, ensuring hospitality standards are maintained.
• Ensure all guest concerns and requests are resolved promptly and properly.
• Ensure the accuracy and completion of all daily,weekly and period end checklists as prescribed by the Front Office Manager.
• Designated trainer for all Front Office staff.
• Maintains all Front Desk logs and materials including information binders, phone lists, and training materials.
• Always wear the proper uniform. Requiresall front office associates to always wear proper uniforms.
• Enforces all cash handling and credit policies.
• Regular attendance of standup meetings in the morning when the Front Office Manager is absent.
• Schedule flexibility required, days, evening,and weekends, required, Night Audit shifts as needed.
• Red Book Maintenance includes entering allevents and details on a weekly basis, reading all notes, following up on anyoutstanding maintenance concerns, and following up with all guest problems,complaints and requests.
• Updating Event Binder includes keeping allcatering, event calendars, and group turnovers up to date as well as organizing and being sure that this tool is up to speed for all staff to use.
• Maintain all logs including ski ticket logs,patience voucher logs, and package logs. Notifies Front Office Manager when inventories are low.
• Be a point of contact for guest billing questions after checkout when Front Office Manager is not available.

• Ability to communicate effectively verbally, inwriting, and over the phone, with Staff, Senior Management team members, and Ownership.
• Excellent leadership, interpersonal and problem-solving skills.
• Ability and willingness to adhere to all Averill Hospitality policies and ensure departmental personnel compliance.
• Ability and willingness to work with various office equipment and software systems.
• Valid driver’s license is necessary to aid inshuttles if needed.
• Must maintain a positive influence in the community and positive relations with area vendors.

Balances team and individualresponsibilities, exhibits objectivity and openness to others’ views, welcomesfeedback, contributes to building a positive team environment, and prioritizesthe team’s success above own interests.

Meets productivity standards,completes work promptly, strives to increase productivity, works quickly and efficiently.

Responds promptly to guests’needs and takes ownership of the overall guest experience.

Respectably approachesothers, reacts well under pressure, treats others with respect and consideration regardless of status or position, accepts responsibility for own actions, follows through on commitments.

Makes a conscientious effortto help minimize waste of products, equipment, and supplies to increase thedepartment’s profitability and the entire property.

responsible for leading Front Desk Agents daily to ensure the overall success of the team.