Housekeeping Team Lead ( Mountain Resort) - Winter

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Full Time Seasonal Whitefish Mountain Resort, Whitefish, MT, US

The Winter Season runs from December through early-April, weather permitting.

Title: Housekeeping Team Lead
Department: Whitefish Mountain Resort Lodging (WMRL)
Status: Full-Time Seasonal (FTS)
FLSA: Non-Exempt, Hourly
Updated: August 2024

Job Summary:
The Housekeeping Team Lead is responsible for ensuring housekeeping excellence for guests and property owners in the homes and amenities managed by Whitefish Mountain Resort Lodging (WMRL). This role includes managing the daily workflow and supervising the assigned housekeeping team. The office is located near the Sherpa and Anapurna condominiums.

• Reports to: Housekeeping Manager & Assistant Manager
• Employees Supervised: Supervises housekeepers as assigned by the Housekeeping Manager or in their absence.

• High school graduate or GED equivalent required.
• Housekeeping experience required.
• Previous supervisory experience preferred.
• Must be able to problem solve interpersonal situations within the team and follow necessary processes, including writing Performance Reports and presenting them to management as needed.
• Must work collaboratively with peers and supervise team members professionally during the workday.
• Must be able to write legibly in English and possess sufficient verbal and written communication skills to complete assigned tasks.
• Must possess a valid driver’s license and be authorized for WSI vehicle insurance coverage.
• Demonstrated ability in housekeeping methods.
• Must have the ability to change work priorities to best accommodate customer needs.
• Working knowledge of computer programs such as Microsoft Word, Excel, and Outlook preferred, and the ability to learn resort lodging software for daily application.
• Must be able to use Streamline Software to keep the lodging department up to date with cleaning statuses.
• Must have a team player attitude and the ability to work with people of diverse cultures and ethnicities.
• Must have an overall understanding of daily requirements within the Housekeeping Department and accomplish tasks without direct input from the Manager or Assistant Manager.
• Must be able to work within the framework of company and department policies and procedures as set forth in the employee manuals.
• Must be a self-starter and able to work independently with little supervision.

• Manage and complete the daily schedule, which includes the following:
• Maintain a courteous and helpful attitude towards all guests and employees.
• Be fully trained and prepared to clean properties after departures, clean common areas, provide housekeeping services during occupancies, and perform deep cleaning services during shoulder seasons.
• Assist the Manager in training housekeeping staff, both seasonal and full-time, local and international.
• Delegate tasks to housekeepers for daily cleans, evaluate completed work, and provide direction on necessary corrections.
• Ensure units are ready for check-in before guest arrival daily.
• Understand all processes for amenities, linen service, and operating procedures.
• Complete necessary daily tasks in Streamline.
• Inspect properties to ensure cleaning standards are met; correct or report problems as directed by the Housekeeping Manager or Assistant Manager.
• Utilize Performance Report forms to issue disciplinary actions or report issues to management.
• Report operating supply deficiencies to Housekeeping Management when daily supplies begin to run low, preferably before they run out.
• Take inventory of properties each time they are cleaned to ensure adequate amenities for incoming guests. For example, if a property that sleeps 12+ people only has 2 wine glasses, ensure more is placed in the property before guest arrival.
• Update Clean/Dirty/Stripped status in Streamline throughout the day.
• Review the daily housekeeping schedule and cross-check for any relevant items…