Valet Supervisor

The Lodge at Whitefish Lake
, one of Montana's AAA Four Diamond resorts, is seeking a Valet Supervisor tojoin our Guest Services Team at $18 Hourly + Tips. All employees receive perks of $50 rooms at any of our properties, and discount rates at our spa,restaurant, and retail.

The Lodge at Whitefish Lake, an Averill Hospitality Resort, is Montana's premier lakefront,leisure and outdoor activity destination. The Lodge is a 4-star hotel located only 5 minutes from downtown Whitefish and 10 minutes from Whitefish Ski Resort. Our customer experience focuses on authentic Montana hospitality that creates lasting memories. The Hotel is one of several family-owned businesses under Averill Hospitality.

The Valet Supervisor is responsible for overseeing daily valet and shuttle operations,ensuring exceptional guest service, efficient team performance, and safe,organized transportation services. This position works closely with the Director of Front Office and assists in coordinating staffing, shuttle operations, and communication between departments.

• Supervise and support the valet and bellman team to ensure efficient daily operations and excellent guest service.
• Assist with team scheduling to ensure appropriate staffing levels for valet and bellman operations.
• Assist with shuttle coverage for scheduled hotel shuttle loops and airport transportation when necessary to maintain adequate service and coverage.
• Communicate schedule changes, transportation needs, or operational concerns to the appropriate team members.
• Reporton any staffing needs, operational concerns, guest issues, equipment needs, orother matters requiring attention to the Director of Front Office.
• Provide direction, training, and support to valet and bellman team members. Ensure uniform guidelines are adhered to and luxury standards are being followed.
• Help ensure team members follow established procedures, safety standards, and service expectations.
• Maintain clear communication with Front Office and other departments regarding valet and bellman operations.
• Share pertinent information from meetings with the valet and bellman team as needed.
• Assist with resolving day-to-day operational challenges and provide leadership supportto the team.
• Promotea professional, welcoming, and guest-focused environment always.
• Perform other duties as assigned by the Director of Front Office.

• Abilityto communicate effectively verbally, in writing, and over the phone, with Staff, Senior Management team members, and Ownership.
• Excellent leadership, interpersonal and problem-solving skills.
• Use suggestive selling techniques to promote services of the hotel.
• Ability and willingness to adhere to all Averill Hospitality policies and ensure departmental personnel compliance.
• Ability and willingness to work with various office equipment and software systems.
• Must maintain a positive influence in the community and positive relations with area vendors.
• Ableto operate manual transmission.
• Good driving record (no more than 3 moving violations in the last 3 years; no DUI,DWI, reckless driving, or suspended/revoked license.
• Teamwork– Balances team and individual responsibilities, exhibits objectivity and openness to others’ views, welcomes feedback, contributes to building apositive team environment, and prioritizes the team’s success above own interests.
• Quality– Meets productivity standards, completes work promptly, strives to increase productivity, works quickly and efficiently.
• Guest Service – Responds promptly to guests’ needs and takes ownership of the overall guest experience.
• Professionalism– Respectably approaches others, reacts well under pressure, treats others with respect and consideration…