PM Valet Lead

The Lodge at Whitefish Lake
, one of Montana's AAA Four Diamond resorts, is seeking a PM Valet Lead tojoin our Guest Services Team at $16 Hourly + Tips. All employees receive perks of $50 rooms at any of our properties, and discount rates at our spa,restaurant, and retail.

The Lodge at Whitefish Lake, an Averill Hospitality Resort, is Montana's premier lakefront,leisure and outdoor activity destination. The Lodge is a 4-star hotel located only 5 minutes from downtown Whitefish and 10 minutes from Whitefish Ski Resort. Our customer experience focuses on authentic Montana hospitality that creates lasting memories. The Hotel is one of several family-owned businesses under Averill Hospitality.

The PM Valet Lead is responsible for providing leadership and support to the valet team during the evening shift. This position helps ensure smooth valet and shuttle operations, exceptional guest service, and effective communication between thevalet team and Front Office leadership. The PM Valet Lead serves as a key pointof contact for the evening operation and reports operational needs, concerns,and issues to the Director of Front Office.

• Supervise and support the valet team to ensure efficient daily operations and excellent guest service.
• Communicate schedule changes, transportation needs, or operational concerns to the appropriate team members.
• Reportany staffing needs, operational concerns, guest issues, equipment needs, orother matters requiring attention to the Director of Front Office.
• Provide direction, training, and support to valet and shuttle team members.
• Help ensure team members follow established procedures, safety standards, and service expectations.
• Maintain clear communication with Front Office and other departments regarding valet and shuttle operations.
• Share pertinent information from meetings with the valet and shuttle team as needed.
• Assist with resolving day-to-day operational challenges and provide leadership supportto the team.
• Promotea professional, welcoming, and guest-focused environment at all times.
• Ensure uniform standards and luxury service standards are adhered to.
• Perform other duties as assigned by the Director of Front Office.

• Abilityto communicate effectively verbally, in writing, and over the phone, with Staff, Senior Management team members, and Ownership.
• Excellent leadership, interpersonal and problem-solving skills.
• Use suggestive selling techniques to promote services of the hotel.
• Ability and willingness to adhere to all Averill Hospitality policies and ensure departmental personnel compliance.
• Ability and willingness to work with various office equipment and software systems.
• Must maintain a positive influence in the community and positive relations with area vendors.
• Ableto operate a manual transmission.
• Good driving record (no more than 3 moving violations in the last 3 years; no DUI,DWI, reckless driving, or suspended/revoked license.
• Teamwork– Balances team and individual responsibilities, exhibits objectivity and openness to others’ views, welcomes feedback, contributes to building apositive team environment, and prioritizes the team’s success above own interests.
• Quality– Meets productivity standards, completes work promptly, strives to increase productivity, works quickly and efficiently.
• Guest Service – Responds promptly to guests’ needs and takes ownership of the overall guest experience.
• Professionalism– Respectably approaches others, reacts well under pressure, treats others with respect and consideration regardless of status or position, accepts responsibility for own actions, follows through on commitments.
• Profitability– Makes a conscientious effort to help minimize waste of…