Director of Front Office

Director Of Front Office

The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking a Director of Front Office to work with our Front Desk Team. All employees receive perks of $50 rooms at any of our properties, and discount rates at our spa, restaurant, and retail.

Direct and organize the Front Office, Valet, Transportation and Concierge operations. Provides supervision and professional development for Front Office, Valet, Transportation and Concierge management team. Inform and communicate with the team as well as maintain high standards of service and cleanliness to maximize profits.

• Plan and direct the functions of administration and planning of the Rooms department to meet the daily needs of operation.

• Clearly describe, assign, and delegate responsibility and authority for the operation of the various rooms departments.

• Implement effective controls of rooms labor costs among all sub departments and monitor the Front Office budget to ensure efficient operation keeping expenditures within budget limitations including achieving budgeted revenue and labor expenses.

• Assist the departmental managers in establishing and achieving predetermined profit objectives and desired standards of service and financial performance.

• Maximize Front Office department profitability.

• Regularly review and evaluate the degree of guest satisfaction of the individual departments to recommend new operating policies whenever a change in demand, guest dissatisfaction, or a change in competitive environment is required.

• Investigate and resolve service complaints.

• Develop, along with assistance from department heads, operating tools necessary and incidental to modern management principles such as budgeting, forecasting, purchasing specifications, job descriptions, etc.

• Ensure compliance with all policies and procedures.

• Hire, train, supervise, develop, discipline, and counsel all management employees according to policies and procedures.

• Attend executive level meetings to obtain and disseminate pertinent information.

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation.

• Prepare moderately complex calculations for financial reporting.

• Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.

• Supervisory skills.

• Ability to deal effectively with employees, vendors, contractors, etc.

• Ability to coordinate and cooperate with other departments regarding Front Office and Housekeeping services and activities.

• Ability to access and accurately input information into a computer using a moderately complex computer system.

• Extensive knowledge of hotel operations.

• Excellent communication skills both verbal and written.

• Ability to work in teams and independently.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company.

• Perform other duties and responsibilities as assigned by the General Manager.

• Remains calm and alert, especially during emergencies and/or heavy hotel activity, and resolves complications.

• Operates various office machines.

• Participates in and maintains active community relations.

• Participates in hotel activities and attends meetings as requested.

• Assimilate into The Averill Hospitality CORE culture…