Director of Front Office

The Lodge at Whitefish Lake
, one of Montana's AAA Four Diamond resorts, is seeking a Director of Front Office to work with our Front Desk Team. All employees receive perks of $50 rooms at any of our properties, and discount rates at our spa, restaurant, and retail.

• Maximize Front Office department profitability.

• Plan and direct the functions of administration and planning of the Rooms department to meet the daily needs of operation.
• Clearly describe, assign, and delegate responsibility and authority for the operation of the various rooms departments.
• Implement effective controls of rooms labor costs among all sub departments and monitor the Front Office budget to ensure efficient operation keeping expenditures within budget limitations including achieving budgeted revenue and labor expenses.
• Assist the departmental managers in establishing and achieving predetermined profit objectives and desired standards of service and financial performance.
• Maximize Front Office department profitability.
• Regularly review and evaluate the degree of guest satisfaction of the individual departments to recommend new operating policies whenever a change in demand, guest dissatisfaction, or a change in competitive environment is required.
• Investigate and resolve service complaints.
• Develop, along with assistance from department heads, operating tools necessary and incidental to modern management principles such as budgeting, forecasting, purchasing specifications, job descriptions, etc.
• Ensure compliance with all policies and procedures.
• Hire, train, supervise, develop, discipline, and counsel all management employees according to policies and procedures.
• Attend executive level meetings to obtain and disseminate pertinent information.

• Prepare moderately complex calculations for financial reporting.
• Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
• Supervisory skills.
• Ability to deal effectively with employees, vendors, contractors, etc.
• Ability to coordinate and cooperate with other departments regarding Front Office and Housekeeping services and activities.
• Ability to access and accurately input information into a computer using a moderately complex computer system.
• Extensive knowledge of hotel operations.
• Excellent communication skills both verbal and written.
• Ability to work in teams and independently.

• Perform other duties and responsibilities as assigned by the General Manager.
• Remains calm and alert, especially during emergencies and/or heavy hotel activity, and resolves complications.
• Operates various office machines.
• Participates in and maintains active community relations.
• Participates in hotel activities and attends meetings as requested.
• Assimilate into The Averill Hospitality CORE culture through understanding, supporting, and participating in all elements of CORE. Demonstrate working knowledge of the service standards.
• Regular attendance in conformance with the standards which may be established by Averill Hospitality from time to time is essential to the successful performance of this position.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

• Assistant Front Desk Manager
• Adventure Services Manager
• Transportation Manager

FREQUENCY KEY:
Rare
- Up to 1 hour, Occasional- 1 to 3 hours, Frequent 3 to 6 hours, Constant- 6 to 8 hours

• Reaching Constant
• Near Vision Constant
• Far Vision Constant
• Grasping Constant
• Hearing Constant
• Talking Constant
• Walking/Standing Constant
• Stooping Frequent
• Sitting Occasional
• Climbing stairs Occasional
• Crouching/Bending/Stooping Occasional
• Pushing/Pulling Occasional
• Lifting/Carrying (up to 30 lbs.) Occasional
• Travel Rare
• Smell Rare

• High School diploma or equivalent required.
• 4-year college degree preferred.

• 1-2 years prior guest service experience are preferred.
• Prior hospitality experience preferred.
• 1-2 years prior supervisory or management experience.
• CPR Certification and/or First Aid Training preferred.

The Director of Front Office is expected to keep a minimum schedule availability, adjusted as needed according to business demands, and be available in the event of an emergency. A requirement of scheduled hours…