×
Register Here to Apply for Jobs or Post Jobs. X

Lead MSP Systems Engineer

Job in Whitefish, Flathead County, Montana, 59937, USA
Listing for: MSP Hire, Inc.
Full Time position
Listed on 2026-06-19
Job specializations:
  • IT/Tech
    IT Support, Systems Engineer
Salary/Wage Range or Industry Benchmark: 115000 - 140000 USD Yearly USD 115000.00 140000.00 YEAR
Job Description & How to Apply Below

Sidewerks supports multi-location restaurant and hospitality businesses where technology outages have real-world consequences. When a POS system goes down, revenue stops. When a network fails, an entire location can be impacted.

That's why we're looking for a Lead MSP Systems Engineer who thrives under pressure, enjoys troubleshooting complex issues, and can help elevate the engineers around them.

This is a hands-on role. You'll spend your time solving problems, supporting clients, mentoring technicians, and acting as a senior technical resource across multiple environments.

What You'll Do
  • Serve as a senior escalation point for complex technical issues
  • Troubleshoot networking, firewalls, VPNs, Wi-Fi, Microsoft 365, endpoints, and SaaS platforms
  • Support restaurant technology environments including POS systems such as Toast, Aloha, Micros, and Xenial
  • Communicate directly with clients during outages and critical incidents
  • Mentor and coach Tier 1 and Tier 2 technicians
  • Help maintain SLA performance, ticket quality, and operational standards
  • Coordinate with ISPs, vendors, and third-party providers
  • Support onboarding and stabilization of inherited client environments
  • Participate in an on-call rotation - Every other week Mon-Wed
What We're Looking For
  • Recent MSP experience (required)
  • Experience supporting multiple client environments simultaneously
  • Strong networking and troubleshooting skills
  • Comfortable handling high ticket volumes and escalations
  • Excellent communication and client-facing professionalism
Compensation

$115,000 – $140,000+ depending on MSP experience and technical depth

  • Health, dental, and vision coverage
  • 401(k) matching
  • Paid time off
  • Professional development support
#J-18808-Ljbffr
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
 
 
 
Search for further Jobs Here:
(Try combinations for better Results! Or enter less keywords for broader Results)
Location
Increase/decrease your Search Radius (miles)
0
200
Filters
Education Level
Experience Level (years)
Posted in last:
Salary