Assistant Retail Manager

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Location:

Greenough, MT, US

Create a friendly and luxurious environment for guests to enjoy while on property. Support the GM
- Wilderness Outpost in daily retail operations and keep a pulse on the long-term goals of the department. This position will help ensure retail team members provide exceptional service to fellow team members and guests.

• 401K with Employer Match
• Paid Time Off – 9 Floating Holidays and 15 Personal Days
• Career Development and Advancement Opportunities
• Life Insurance, Long Term, and Short-Term Disability
• Employee Assistance Program (5 free counseling sessions)
• Referral Bonus Program (Get paid $250 to recruit)
• Carpool Reimbursement ($5-$20/Day)
• Employee Discounts on Merchandise (30% on select items in our retail store)

• Passionate about creating a warm, welcoming, and professional demeanor when engaging with guests and team members.
• Engages with guests and staff in a friendly and meaningful way.
• Develops and leads seasonal team members by investing in them and helping them learn new skills.
• Support the Wilderness Outpost coffee shop/guest lounge as needed.
• Provide the highest level of customer service to guests/customers and team members.
• Create and maintain an organized and visually appealing environment to enhance the guest/customer experience.
• Ability to multi-task and prioritize day-to-day business needs.
• Partners with GM
  - Wilderness Outpost to communicate with merchants and vendors, as needed.
• Keeps GM
  - Wilderness Outpost fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt and corrective action can be taken when appropriate.
• Educates self, staff, and guests on merchandise and events on property.
• Fulfill, package, and ship online and in store orders with accuracy and in a timely manner.
• Assists in managing inventory and resolving any issues regarding damages or returns or Purchase Order discrepancies.
• Updates purchase orders in inventory management system.
• Partners to assist in providing thoughtful amenities for groups and special events.
• Able to work independently.
• Owns tasks given by GM
  - Wilderness Outpost.
• Ability to work flexible hours and holidays.

• 3+ years experience in product-based retail operations.
• 1+ years experience in a leadership role.
• Knowledge of world class hospitality and guest service management.
• Strong verbal/written communication, interpersonal, and analytical skills.
• Must be proficient in all Microsoft Programs (Outlook, Excel, Teams).
• Experience with Shopify preferred.
• Valid State Driver’s License.

Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.