Senior Software Engineer - Conversational AI

Senior Software Engineer designs, builds, and maintains scalable software solutions, guiding technical decisions and mentoring teammates.

Location:

Remote

• Build and support core platform capabilities, user‑facing experiences and backend services— delivering end‑to‑end functionality and production fixes.
• Design and deliver event‑driven, integration‑heavy backend systems, including asynchronous pipelines and reliable delivery patterns for notifications and downstream services.
• Own reliability and production‑grade behavior, including safe shutdown and edge‑case handling, and proactively debug issues across distributed systems.
• Improve platform performance and data integrity through pragmatic database design and query/index optimization in non‑relational data stores.
• Build secure, compliant integrations and user experiences, including stronger validation, security hardening, and privacy‑minded product changes.
• Deliver user‑facing UX improvements that reduce friction and increase clarity, ensuring internal and external tools are fast, intuitive, and accessible.
• Collaborate cross‑functionally with Product, QA, Design, and other engineering teams to deliver roadmap items and high‑severity fixes.
• Raise engineering standards through code review and technical mentorship, setting patterns for maintainability, observability, and robust integration design.
• Set and maintain coding standards, perform root‑cause analysis, and drive continuous improvement.
• Plan releases, automate workflows, and resolve complex issues.
• Deliver high‑quality code through thorough code reviews and testing practices.

• Ability to write extendable, maintainable, and traceable code, with clear boundaries and clean abstractions in integration‑heavy codebases.
• Strong full‑stack experience, with deeper strength in backend and platform development and comfort contributing to UI work to deliver complete features—ideally using Node.js, React, and Type Script, and/or Python.
• Experience with real‑world integrations, including webhooks, third‑party APIs, ‘installation/configuration’ flows, and robust handling of failures and edge cases.
• Event‑driven architecture expertise, including Kafka (or similar) producers/consumers, delivery guarantees, and designing for operational safety in distributed systems.
• Solid grounding in computer science fundamentals, including data structures, algorithms, and software design.
• Strong experience with non‑relational databases such as MongoDB and familiarity with in‑memory tools such as Redis, including practical indexing and query design.
• Good understanding of common cloud‑native architectural and code design patterns and their impact on reliability, scalability, and cost.
• Comfort with production operations and observability, using logs, metrics, and traces to diagnose issues.
• Great sense of ownership and productive autonomy, with good discernment around trade‑offs between speed and quality, especially under time pressure.
• Ethical decision‑making and user‑first thinking, consistently putting the end user at the center of technical and product decisions.
• Respect for all people, an open mind, and an open heart.
• Good familiarity with AI coding agents (Claude Code, Cursor, etc.) for building reliable software.
• Experience with real‑time communication platforms such as Live Kit, WebRTC, or similar voice/video/audio streaming technologies is a strong advantage.

3+ years of experience as a Full Stack or Backend Developer, preferably with JavaScript/Type Script focus.

3+ years of experience building web applications deployed to a cloud environment.

Bachelor's degree in Computer Science or related field.

Asurion is an equal‑opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.