Guest Services Employee - Seasonal

Description

DO YOU HAVE CUSTOMER SERVICE OR CASH HANDLING EXPERIENCE?

ARE YOU 16 YEARS OR OLDER WITH RELIABLE TRANSPORTATION?

SHIFT: Currently looking for weekday and/or weekend seasonal assistance. Primary hours are from 9-5 with the option for after-hours events on weekends. Employees in this position may have the opportunity to extend their employment to include our Winter Light Spectacular fundraising event.

• Create and maintain a positive experience for all LVZ guests.
• Train for all the department roles and thoroughly learn all roles and expectations.
• Know your Guest Service Handbook and Training Manual to familiarize yourself with Zoo expectations, policies, codes, etc.
• Be accountable for sign-in/sign-out radios and proper usage of radio communication.
• Learn the Safety codes and can confidently react to emergencies.
• Attend the daily Morning Roundup, held 30 minutes before the Zoo opening.
• Remain at your assigned role unless granted permission from your Guest Service Lead or SDO.
• Contribute to daily LVZ cleanup after a shift or closing time as needed.
• Other duties as assigned by Zoo management.

• Admissions (Gate/Quad/Office)
• Merchandise (POS Locations)
• Utility
• Clean Team

• Comfortable speaking to small and large groups of people
• Always be friendly, outgoing, polite, and professional with guests and staff.
• Ability to develop and maintain effective working relationships.
• Ability to follow written and oral directions and to exercise sound judgment.
• Personal and professional image and demeanor.
• Knowledgeable in money handling and essential math skills.
• Committed to ensuring “all guests have a positive experience and leave happy.”
• Flexibility with schedule; available to work weekends, holidays, and evenings as needed

• High school diploma or equivalent preferred
• Minors must provide a Work Permit.

The physical demands and work environment characteristics described here represent those that an employee must meet to perform the essential functions of this job successfully.

• Performing the job duties of this position involves walking throughout the zoo grounds, standing for long periods, and other physical tasks, including sit; stand; use hands to fingers; handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.
• Employees must occasionally lift and/or move/transport up to 20 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• The noise level in the work environment is usually minimal.
• While performing these job duties, you will sometimes be required to work outside in all weather conditions throughout the day.