Customer Experience Associate

Job Overview

Work Location:

Whitehorse, Yukon, Canada

Hours:

Not specified

Line of Business:
Personal & Commercial Banking

Pay: $22.50 – $28.33 CAD (base pay may vary based on skills, experience, and business needs)

TD Canada Trust is the frontline of TD Bank, dedicated to building deep and long‑lasting relationships with customers through a broad range of service transactions and advice on products and solutions.

• Process financial transactions such as deposits, withdrawals, and bill payments in accordance with standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specifically suited to those needs while exercising discretion with confidential matters.
• Respond to and resolve customers’ concerns using standard procedures, escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes timely and accurately.
• Connect personally with customers to advise them clearly on banking solutions and processes.
• Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up to date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to achieve operational excellence.

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administrative, organizational, planning, and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and the internet.
• A go‑getter who can exercise initiative and be accurate and detail‑oriented while handling multiple tasks and changing priorities.
• A dynamic communicator with established customer‑experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Our Total Rewards package includes base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits, career development, and reward and recognition programs.