Mid-Level Service Manager at William Kelly

Advance your career as a Mid-Level Service Manager with William Kelly & Sons in White Rock. Focus on Plumbing and HVAC services to prioritize customer satisfaction and operational excellence.

In the role of Service Manager, you will oversee the operations of the Service, Maintenance, and Warranty division at William Kelly & Sons Plumbing Contractors. This full-time position requires effective team management and strong customer relationship-building skills. You will be responsible for driving efficiency and meeting company sales objectives while delivering high-quality service.

Key Responsibilities:

• Manage and mentor Service Department staff

• Coordinate all maintenance and warranty activities

• Focus on client satisfaction and service delivery

• Monitor compliance with industry regulations and policies

• Oversee administrative functions including invoicing and inventory

Requirements:

• Experience in service management within plumbing or HVAC

• Strong leadership abilities with effective communication

• Organizational skills in fast-paced environments

• Knowledge of job costing and dispatching systems

• Proven technical writing skills for incident reports

Lead a thriving service division by prioritizing customer satisfaction and team development with William Kelly & Sons.
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