Administrative Assistant II - Financial Aid - Enrollment and Retention

* Maintain knowledge of various aspects of financial aid, including reading policy and procedures, attending workshops, and consulting with financial aid staff, campus staff, and outside agencies for assistance and clarification.
* Manage the Financial Aid Office’s general email account. Respond to emails or forward to the appropriate administrator as needed within 48 hours of receipt.
* Assist with covering the office’s front desk reception, managing walk-in and scheduled-appointment foot traffic.
* Assist with answering telephone inquiries from students, parents, and internal and external entities. This includes logging in to the office’s multiline-queue phone system to receive calls.
* Generate student notices using established mail merge processes.
* Work with the Financial Aid Office IT Business Analyst in maintaining the communication generator (Comm Gen) process in People Soft.
* Assist in the execution of large mailings by scheduling program runs and coordinating with the campus mail center to ensure for timely and accurate mail distribution.
* Assist staff members in the creation and updating of report and letter templates as dictated by changes in state and federal laws. Maintain an up-to-date list of templates.
* Keep inventory of supplies necessary for the continual operation of word processing, i.e., letterhead paper, envelopes, printing supplies, etc., and coordinate duplicating requests for the office.
* Maintain knowledge of word processing available and pertinent to the office’s operations.
* Print and distribute various People Soft query reports according to schedules.
* Monitor proper disposal of paper documents.
* Maintain copy machine.
* Maintain lobby/reception area, keeping signage current.
* Perform other related duties as assigned.
* Familiarity with student information systems, particularly People Soft.
* Experience with document imaging systems and related processes, particularly Image Now.
* Knowledge of financial aid processes, procedures, and policies.
* Ability to interact respectfully with people with diverse socioeconomic, cultural and ethnic backgrounds
* Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills
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