Service Advisor

Service Advisor

Whitewater, WI | Burtness Chevrolet Buick GMC

Burtness is looking for a customer-focused, organized Service Advisor to join our growing team at our Whitewater location. If you enjoy working with people, staying busy, and being the bridge between customers and technicians, this could be a great fit.

• Greet customers and serve as their main point of contact throughout the service process
• Listen to customer concerns and accurately document vehicle issues
• Create repair orders and clearly explain recommended services
• Communicate with technicians to ensure timely and accurate repairs
• Provide updates to customers on vehicle status and timelines
• Handle billing, payments, and warranty information
• Deliver an outstanding customer experience from start to finish

• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills and comfort using dealership software
• Previous automotive or service advisor experience preferred (but not required — we will train the right person)
• Positive attitude, reliability, and a team-first mindset

• Competitive pay with performance opportunities
• Medical, dental, vision, and other benefit options
• Paid time off and paid holidays
• Employee vehicle and service discounts
• Ongoing training and growth opportunities
• A supportive, family-owned dealership environment

We’re proud to be a locally owned dealership group that believes when the products are similar, the dealer makes the difference. We value integrity, teamwork, and taking care of both our customers and our employees.