Customer Service Representative

Job Title: Customer Service Representative

The Customer Service Representative is responsible for assisting phone and walk in customers with sales of used, new and rebuilt parts/equipment while ensuring outstanding customer satisfaction through effective communication and efficient handling of customer inquiries. This role requires a strong commitment to providing exceptional service and the ability to thrive in a fast-paced environment.

Employee must be able to perform these essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

• Responds promptly to customer inquiries in a professional and courteous manner.
• Provides accurate information about products, services, and company policies.
• Provides price quotes to customers utilizing company standards for pricing and for accurate freight quotes.
• Collaborates with other departments to resolve complex issues and escalates when necessary.
• Clearly and concisely communicates information regarding products, services, and resolutions to customers.
• Keeps customers informed about the status of their inquiries and provides follow-up when necessary.
• Documents and reports customer feedback and recurring issues to the appropriate teams.
• Stays up-to-date on product knowledge and company policies to provide accurate information to customers.
• Assists in training new customer service representatives as needed.
• Participates in ongoing training and quality assurance programs to enhance performance.
• As experience develops on the basic job requirements, duties may be enhanced to require additional tasks including but not limited to: processing orders from online sales, confirming third party shipments to our customers, and answering questions from our online customers.
• Performs all other duties as assigned.
• Complies with the requirements of the company’s ISO 9001 Quality Management System (when required).

• High School graduate, or equivalent work experience.
• 1-3 years customer support/service experience.
• Proficient with Microsoft Office Suite or related software.
• Intermediate to advanced knowledge of agricultural/construction or material handling products and their markets.
• Excellent written and verbal communication skills.
• Highly organized with strong attention to detail.
• Ability to work independently and on a team.