Teller, Customer Service​/HelpDesk

• Location 1058 W Main St.,Whitewater, WI, 53190,United States
• Employee Type FT Non-Exempt

Description

Reports To:

Teller Supervisor or Assistant Branch Manager

As a Teller I, you will be responsible for providing exceptional customer service and performing a range of financial transactions. This is an entry-level position where you will be learning essential teller duties while maintaining accuracy, a high level of professionalism, and efficiency in a fast-paced environment.

• Process customer deposits, withdrawals, transfers, payments, and check cashing transactions accurately.
• Verify and validate customer identification and check signatures to ensure compliance.
• Assist customers with account inquiries and provide information on products and services.
• Balance cash drawer throughout the day and at the end of each shift to ensure accuracy. Maintain precise transaction records and ensure compliance with company policies.
• Follow security procedures to prevent fraud, report suspicious activity and ensure the safety of financial transactions.
• Identify customer needs and refer them to appropriate departments or products.
• Maintain confidentiality of customer information at all times.
• Provide excellent customer service with a positive, friendly attitude.
• Additional duties as assigned.

Education:

High School diploma or equivalent required

Experience:

Previous experience in a banking or customer service role is preferred

• Strong communication and interpersonal skills.
• Excellent customer service orientation and ability to build relationships.
• Ability to multitask and manage time effectively
• Ability to work in a fast-paced environment
• Basic math skills and attention to detail