Student Services Retention Specialist & Navigate Administrator - One Stop - Enrollment and Retention

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* Position Title:

** Student Services Retention Specialist & Navigate Administrator
- One Stop
- Enrollment and Retention##
** Job Category:
** Academic Staff##
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* Employment Type:

** Regular##
** Job Profile:
** Academic Program Specialist##
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* Job Duties:

**** Attention:
** The One Stop Department in the Division of Enrollment and Retention at the University of Wisconsin-Whitewater seeks a Student Services Retention Specialist & Navigate Administrator (Academic Program Specialist, AE010).
** Position Summary
** Under the supervision of the Assistant Director of the One Stop and Success Coaching, the Student Services Retention Specialist and Navigate Administrator supports student success through frontline One Stop services, campus-wide retention initiatives, and system-wide Navigate coordination. The position develops and delivers comprehensive training for One Stop student employees, hires and supervises student staff, and promotes a culture of service excellence across in-person, telephone, and virtual service environments.

The position provides holistic student support, resolves complex inquiries, and troubleshoots issues that may span multiple departments and areas of the  addition to its One Stop responsibilities, the position plays a key role in campus-wide student retention efforts. As a member of the Committee on Cohort Retention (CCR), the position supports the documentation, coordination, implementation, and assessment of student retention interventions and contributes to the analysis and use of cohort data to inform retention strategies.

As a member of the Navigate team, the position supports the effective and coordinated use of the Navigate Student Success Platform across campus. Responsibilities include providing timely analytics to inform targeted student interventions; managing alerts, cases, and related student-support workflows; overseeing the student app and Navigate communication channels; providing user support and training; and identifying opportunities for process improvement. The position provides ongoing feedback and recommendations to strengthen Navigate practices, improve coordination across campus, and enhance the University's ability to proactively support student success and retention.
** General One Stop Duties
*** Develop, maintain, and regularly update training materials and resources for One Stop student employees, including online resources and shared platforms.
* Support the daily front-line operations of the One Stop, providing timely, accurate, and student-centered service.
* Collaborate with campus partners to create on-going training opportunities for One Stop student employees.
* Ensure all actions are aligned with the University vision, mission, goals, and strategic plans.
* Provide superior customer service and timely, accurate problem resolution to students, families, and other members of the University community.
* Provide information, answer questions, facilitate transactions, and assist with problem resolution related to registration, enrollment, financial aid, student academic records, student financial accounts, continuing education programming, and other student-support resources.
* Advise students and families regarding the Family Educational Rights and Privacy Act (FERPA) and related University policies and procedures.
* Ensure One Stop services and interactions are aligned with applicable University policies and procedures and support the University's vision, mission, goals, and strategic priorities.
* Perform additional duties as assigned.
** Specific One Stop Duties
*** Develop and maintain training materials that prepare student employees to effectively and accurately assist students with common One Stop questions and transactions.
* Assist…