Student Success Coach - Enrollment and Retention

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Position Title:

Student Success Coach
- Enrollment and Retention Job Category:

Academic Staff

Employment Type:

Regular Job Profile:

Retention Specialist

Job Duties:

Attention:

The Division of Enrollment and Retention at the University of Wisconsin-Whitewater seeks a Student Success Coach (Retention Specialist, AE107).

Position Summary:

The Student Success Coach will work as a team member in a fast-paced workplace focused on customer service and student success. This is a 12-month, full-time position that reports to the Assistant Director of Success Coaching and One Stop. The Student Success Coach will offer holistic student support and guidance with navigating college life. Student Success Coaches will offer and provide individualized meetings and identify resources that support student success at UW-Whitewater academically, personally, socially, and professionally.

Student Success Coaches assist students with developing college life skills, help students feel more confident in their abilities, and become more knowledgeable about the resources available to them at UW-Whitewater.

Success Coaches are a primary point of contact that can support, challenge, and hold students accountable through Student Success Coaching sessions. Success Coaches also are a key point for student referrals to other student support services which a Success Coach may not be an expert in. Success Coaching appointments are customized to meet the individualized needs of students and may include topics such as goal setting, time management, organization, stress management, study skills, and helps students identify resources available to them both on and off campus.

Duties:

The following examples of duties and responsibilities illustrate the general range of tasks assigned to the position but are not intended to define the limits of required duties. Other essential duties may be assigned consistent with the general scope of the position.

Success Coaching :

Meet with and provide success strategies to students; manage outreach and support efforts to students with a variety of academic and personal development skills necessary to achieve student success.

Support of daily operations and student support, reporting, and troubleshooting with stakeholders to ensure holistic coaching is provided using the university’s chosen methodology in the focus areas of development (attainment or leaning outcomes, skills & competencies, student engagement & belonging, career preparation, academic achievement & persistence).Assist with students’ career exploration and major fit processes to achieve academic and career goals, as well as identify barriers to success and help students implement strategies to overcome them.

Assist and support all University retention related efforts and implement new interventions to increase student retention within the Success Coaching program.

Provide appropriate, accurate, and timely referrals for students.

Maintain confidentiality and accurate student records and processes and responds to academic inquiries according to established institutional and Family Educational Rights and Privacy Act (FERPA) policies.

Maintain university-wide and college-specific knowledge of relevant policies, procedures, and resources.

Engage in and implement Success Coaching best practices.

Assist with programming across campus, including but not limited to Student Orientation, Advising and Registration (SOAR), Warhawk Preview Days, New Student Seminar, Warhawk Welcome.

Support summer bridge programs and activities, to best model student success coaching and cross-training opportunities.

Administrative Duties:

Develop and maintain professional contacts with comparable UW units, businesses, education institutions, and vendors.

Collaborate with academic advisors and other university stakeholders to support student success.

Serve on university committees that support student success.

Perform additional duties as assigned.

CONDITIONS OF APPOINTMENT :

University of Wisconsin-Whitewater does not offer H-1B or…