Financial Aid Assistant Director - Enrollment & Retention | Financial Aid

Position Title

Financial Aid Assistant Director - Enrollment & Retention | Financial Aid

Academic Staff

Regular

Financial Aid Asst Dir

The Assistant Director of Financial Aid is a 12‑month, full‑time position that reports to the Director of Financial Aid. The Assistant Director assists the Director in providing direction and leadership for the day‑to‑day operations of the office, oversees aspects of financial aid administration and aid programs, and contributes to the development of office policies and procedures in accordance with applicable rules and regulations.

The Assistant Director supports the Director in administration of all federal, state, and institutional financial aid programs, including compliance and reporting, and makes decisions and represents the office in the absence of the Director. Together with the Director, the Assistant Director is responsible for supervision, management, and mentoring of staff.

The Assistant Director works as a team member in a fast‑paced workplace focused on customer service, providing support to all students at the university. The Assistant Director serves as liaison with other institutional stakeholders, ensuring consistent and responsive delivery of information and support through administrative, committee, and outreach efforts.

• In the absence of the Director of Financial Aid, serve as senior administrator in the office.
• Support the Director with overall administration of the office.
• Hire, train, and supervise staff within the financial aid office, including student employees.
• Assist with the development, implementation, monitoring, and revision of policies and procedures relating to financial aid. Monitor internal controls and processes to ensure consistent application of policies and procedures for all activities related to financial aid programs, as well as review, interpret, and implement new and updated federal and state regulations.
• Provide detailed information and professional guidance to students and family members regarding financial aid. Information is provided via telephone, email, in person, and occasionally to groups at campus informational and summer orientation events.
• Complete file review and verification of aid applications for an assigned subset of students in determining federal, state, and institutional aid eligibility.
• Help develop and implement programs to support university recruitment, retention, graduation, and other student success goals.
• Serve as a liaison to federal, state, and professional agencies on financial aid matters, including federal, state, and Universities of Wisconsin reviews and audits.
• Participate in university committees, including medical withdrawal, enrollment extenuating circumstances, campus calendar committees, and campus‑wide programs as needed.
• Participate in professional organizations, conferences, and workshops when appropriate.
• Complete all training required for the position.
• Additional duties as assigned.

University of Wisconsin‑Whitewater does not offer H‑1B or other work‑authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. UW‑Whitewater is not an e‑verify employer, therefore STEM extensions are not options for work authorization.

• Manages and implements policies and activities for a unit.
• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full‑time equivalent (FTE) employees.
• Ensures appropriate staffing, identifies and addresses training needs, and provides backup for area functions as necessary.
• Provides strategic leadership to campus partners and serves as liaison to internal and external stakeholders.
• Helps develop and make recommendations for the unit budget.
• Establishes operational procedures and protocols to support the unit to both prospective and continuing students.

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