Student Success Coach - Enrollment and Retention

Overview

Position Title:

Student Success Coach
- Enrollment and Retention

Current Employees:
If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

• Meet with and provide success strategies to students; manage outreach and support efforts to students with a variety of academic and personal development skills necessary to achieve student success.
• Support daily operations and student support, reporting, and troubleshooting with stakeholders to ensure holistic coaching using the university’s methodology in development areas including attainment or learning outcomes, skills & competencies, student engagement & belonging, career preparation, and academic achievement & persistence.
• Assist with students’ career exploration and major fit processes to achieve academic and career goals, identify barriers to success, and help students implement strategies to overcome them.
• Assist and support all University retention-related efforts and implement new interventions to increase student retention within the Success Coaching program.
• Provide appropriate, accurate, and timely referrals for students.
• Maintain confidentiality and accurate student records and respond to academic inquiries according to FERPA policies.
• Maintain knowledge of relevant policies, procedures, and resources.
• Engage in and implement Success Coaching best practices.
• Assist with programming across campus (e.g., SOAR, Warhawk Preview Days, New Student Seminar, Warhawk Welcome) and support related events.
• Support summer bridge programs and activities to model student success coaching and cross-training opportunities.

• Develop and maintain professional contacts with UW units, businesses, and vendors.
• Collaborate with academic advisors and other university stakeholders to support student success.
• Serve on university committees that support student success.
• Perform additional duties as assigned.

University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. UW-Whitewater is not an E-verify employer, therefore STEM extensions are not options for work authorization.

• Partner with academic advisors, faculty, staff, students, and administrative personnel to track analytics and identify risk indicators to support data-informed retention and transfer strategies.
• Adhere to the established plan of operation, curriculum, process policy, program procedures, and all related federal regulations.
• Monitor, plan, and facilitate student academic progress, programming, and success plans.
• Communicate, assist, and monitor progress of students.
• Make recommendations to improve retention efforts.
• Advocate for campus-wide retention initiatives.
• Provide referrals to appropriate campus resources.
• May assist with FAFSA completion and/or provide financial aid/scholarship information.
• Maintain accurate student records including contact logs, case notes, and files.

Enrollment and Retention
- One Stop

Well-qualified candidates can expect a starting annual salary within the range of $50,000 - $58,000, commensurate with education, experience, and qualifications. UW System employees receive a comprehensive benefits package. For details, see the UW System Employee Benefits Brochure.

• Earned master’s degree.
• Minimum of five years of experience in a higher education setting (e.g., Admissions, Academic Advising, Registrar, Dean of Students, academic department) or related student support roles, with at least two years of advising or Success Coaching experience.
• Excellent organizational, communication, presentation, and interpersonal skills.
• Ability to work independently and as part of a team.

• Earned master’s degree in higher education or related field.
• Five or more years of advising in higher education or related student support experience.
• Knowledge of student…