User Services Student Development & Outreach Specialist - University Library

Position Title

User Services Student Development & Outreach Specialist - University Library

Academic Staff

Regular

Library Specialist

The University Library at the University of Wisconsin-Whitewater seeks a User Services Student Development & Outreach Specialist (Library Specialist, LM031).

This full-time position provides direction and development of career readiness skills for student employment across the Library's User Services department. The position is responsible for the overall service and direction for the outreach efforts of the University Library, including events, programming and other campus/community collaborations in support of the Library and University goals. The position coordinates the hiring and scheduling of student employees in User Services.

This position collaborates in the supervision and training of User Services’ student employees. Responsibilities also involve providing services at the Circulation Desk, including circulation of materials and general customer service. The position works closely with and reports to the User Services Librarian.

• Develops and provides mentorship structure for career readiness of student employees
• Collaborates with Library staff to create co-curricular library student projects
• Develops and assesses learning objectives related to student projects
• Works with Library staff and student employees to manage the timelines and communication of student projects
• Trains student employees on customer service, circulation and related library activities
• Develops procedures and policies for student manager peer leadership
• Coordinates with Library staff on the training of Library student employees
• Collaborates with User Services Librarian and staff to develop student training materials for User Services
• Utilizes UW-Whitewater's strategies for student employment as a high impact practice
• Participates in Library and campus committees relating to student employment and training
• Remains current on best practices on effective management of student employees

• Responsible for the management of student employees in User Services
• Develops and maintains User Services student employee schedules
• Collaborates with User Services staff to assign student employee work responsibilities
• Reviews and approves User Services student employee timesheets according to payroll schedule
• Coordinates the hiring of student employees for User Services
• Participates in the assessment and review of User Services student employees
• Assist with the tracking and management of student employee budget

• Provides and maintains routine operation of circulation services with excellent customer service
• Ensures appropriate circulation and security of materials
• Promotes library services and assists patrons in their use
• Supports the general policies and procedures of the library
• Responds to user questions and complaints
• Assists with troubleshooting of library equipment, such as computers, printers and other equipment

• Serves as a point of contact for external library outreach to the UW-Whitewater main campus and communities for programming
• In consultation with library staff, develops collaborative programs and services with university units, organizations, and community groups
• Cultivates and maintains working relationships with liaisons from campus units
• Manages programming events according to planned timelines and budgets
• Collects and analyzes data and feedback to assess outreach efforts
• Participates in outreach-related Library work groups and teams

• Remains current and knowledgeable on university and library policies regarding student employment
• Maintains cooperative interpersonal relationships
• Participates in cross-training opportunities
• Attends library and university meetings, as needed
• Works on special projects as needed
• Performs other duties as assigned
• Participants in applicable safety rules and regulations including necessary training and drills

University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. UW-Whitewater is not an e-verify employer, therefore STEM extensions are not options for work authorization.

• Independently troubleshoots and resolves complex problems for various resources and services
• May be responsible for tracking or managinga program budget
• May supervise the day-to-day work of employees and/or student workers, including training and/or approving hours
• Generates and analyzes reports of library programs, operations,and/or service outcomes
• Coordinates the day-to-day functions of one or more library programs, operations, and/or services
• Develop sand…