Director of Veteran, Military and Adult Student Services - Enrollment and Retention

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Director of Veteran, Military and Adult Student Services - Enrollment and Retention

Academic Staff

Regular

Outreach Program Manager

Attention:
The Division of Enrollment and Retention at the University of Wisconsin-Whitewater seeks a Director of Veteran, Military and Adult Student Services (OE008, Outreach Program Manager).

The Director of Veteran, Military and Adult Student Services provides leadership in the administration, management and strategic planning efforts in supporting student veterans, student military service members, and adult students pursuing their degree. This full-time, 12-month position plays an essential role in leading the campus forward and being a voice for veteran, military, and adult student success initiatives. Through cross campus collaborations, the Director supports strategic recruitment, onboarding, and persistence of veteran, military, and adult students.

The Director is responsible for maintaining a high level of knowledge about Federal and State veteran benefit regulation and programs to ensure our benefit-receiving students are obtaining the correct benefits. The position works collaboratively with all Enrollment and Retention and Student Affairs units to build pipelines, promote belonging, and improve retention and graduation outcomes.

• Provide visionary leadership in the administration, management and strategic planning efforts in supporting student veterans, student military service members, and adult students.
• Serve as a Veterans Certifying Official, managing all aspects of GI Bill and related education benefit processing.
• Supervise and support the Veterans Benefit Coordinator, to provide oversight and management of the application of educational benefits and GI Bill, effectively and efficiently for students.
• Direct the university support of student veterans, student military service members, adult students and their families.
• Develops and monitors the fiscal management of the department.
• Lead the hiring, training, and supervision of staff, including student employees, student interns, and graduate assistants.
• Advise the veteran student organization.
• Chair the Chancellor’s Veteran and Military Service Members Committee.
• Veteran and Military Student Success Support Connect students to campus and community resources (academic advising, tutoring, counseling, financial aid, career services, childcare, and housing supports).
• Provide individualized coaching on topics such as goal setting, time management, stress management, study skills, and career exploration.
• Use early-alert systems (Navigate) to identify at-risk students and intervene proactively.
• Maintain confidentiality and accurate student records consistent with FERPA.

Direct the development of long range and short term strategies for adult student recruitment, retention and support. Collaborate with campus partners and departments to facilitate services for adult students. Collaborate with Whitewater and Rock advising, to best understand online and in person degree options for adult students. Represent the needs of adult students to the university.

Partner with Admissions and community colleges to strengthen transfer pipelines. Conduct outreach at transfer fairs, military education events, and adult learner recruitment programs. Serve as the primary contact for ReUp and manage the stop-out recruitment process. Provide prospective students with guidance on admissions, transfer credit, GI Bill benefits, and…