Director of Veteran, Military and Adult Student Services - Enrollment and Retention

* Provide visionary leadership in the administration, management and strategic planning efforts in supporting student veterans, student military service members, and adult students.
* Serve as a Veterans Certifying Official, managing all aspects of GI Bill and related education benefit processing.
* Supervise and support the Veterans Benefit Coordinator, to provide oversight and management of the application of educational benefits and GI Bill, effectively and efficiently for students.
* Direct the university support of student veterans, student military service members, adult students and their families.
* Develops and monitors the fiscal management of the department.
* Lead the hiring, training, and supervision of staff, including student employees, student interns, and graduate assistants.
* Advise the veteran student organization.
* Chair the Chancellor’s Veteran and Military Service Members Committee.
* Connect students to campus and community resources (academic advising, tutoring, counseling, financial aid, career services, childcare, and housing supports).
* Provide individualized coaching on topics such as goal setting, time management, stress management, study skills, and career exploration.
* Use early-alert systems (Navigate) to identify at-risk students and intervene proactively.
* Maintain confidentiality and accurate student records consistent with FERPA.
* Partner with Admissions and community colleges to strengthen transfer pipelines.
* Conduct outreach at transfer fairs, military education events, and adult learner recruitment programs.
* Serve as the primary contact for ReUp and manage the stop-out recruitment process.
* Provide prospective students with guidance on admissions, transfer credit, GI Bill benefits, and financial aid.
* Collaborate with orientation, first-year, and transfer programs to design tailored onboarding experiences.
* Bachelor's degree
* 3+ years of experience working with or serving veterans and/or military service members
* Strong organizational, programming and event management skills
* Demonstrated knowledge of GI Bills, federal and state laws and guidelines related to veterans’ services, programs and educational benefits
* 3+ years of higher education experience in student support, advising or non-traditional student services
* Military service experience or strong familiarity with military
* Experience with student success software (e.g., People Soft, Navigate/EAB)
* Ability to interact respectfully with people from diverse socioeconomic, cultural and ethnic backgrounds.
* Willingness and ability to be an active participant in following applicable safety rules and regulations, including necessary training and drills.