Desk Staff - WAFC

Job Summary

This position is responsible for providing a welcoming environment and excellent customer service to all patrons as the WAFC's first point of contact.

Responsibilities include:

greeting all guests, operating a POS system, concessions management, providing information and direction regarding facility programs, birthday parties, amenities, memberships, fees, hours, and facility scheduling both in-person and on the phone.

Various shifts are available Monday through Friday during the following hours:

• 5:15 a.m. – 8:00 a.m.
• 8:00 a.m. – 12:00 p.m.
• 12:00 p.m. – 4:00 p.m.
• 4:00 p.m. – 7:30 p.m.

Employees are not required to be available Monday through Friday for every shift. Candidates should have availability for at least some days during the week within one or more of the listed shift times.

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary.

• Utilizes the point of sale system to sell admissions, memberships, punch cards, merchandise, as well as, assist in selling birthday packages.
• Provides excellent customer service by being friendly, tactful, and courteous and by maintaining an alert and professional posture at all times.
• Maintains an acceptable appearance at all times as to both dress and personal hygiene.
• Greets customers, answer the phones promptly and give complete and accurate information regarding facility hours, schedules, programming, rental information, birthday parties, etc.
• Monitors safety of the facility; knowledgeable in the Emergency Action Plan.
• Keeps accurate records of attendance by checking-in all users of the facility.
• Takes reservations in-person and via telephone for facility programs.
• Manages concessions area, including food preparation and service, following health and safety food guidelines.
• Membership Services: includes promoting facility membership, tours, membership levels and costs, benefits, and acknowledgement of current membership status.
• Knowledge and ability to manage various insurance benefits, including insurance partners and reimbursement.
• Knowledge of Family Partnership programs, including scholarship eligibility.
• Knowledge of Corporate Membership packages.
• Assists with special events when additional staffing is required.
• Responsible for checking-in birthday parties/groups. This includes providing instruction and directions for birthday party customers. This includes room set-up and food preparation and service.
• Greets groups, providing materials, directions and taking payment upon arrival.
• Performs opening and closing duties as required. Maintains a clean facility throughout scheduled shift.
• Responsible for cash register operations, with the ability to accurately make change. Is also responsible for end of day reconciliation and close-out.
• Arrives to work on time and when scheduled. Arranges for a substitute if necessary.
• Attends mandatory staff meetings and training sessions.
• General Office and Administrative duties as assigned.

Additional duties and responsibilities

• Perform special projects as assigned.
• Flexibility of schedule
• Responsible for cleaning and maintaining a clean and safe environment in the lobby, party rooms and fitness center. This includes vacuuming, sweeping, sanitizing fitness equipment, cleaning lobby single user bathrooms and fitness center single user bathrooms.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or equivalent is preferred. Additional post-secondary vocational/technical course work in general office practices such as typing, filing, accounting and bookkeeping preferred.
• Two (2) years increasingly responsible related experience, or any equivalent combination of related education and experience, that provides requisite knowledge, skills and abilities for the position,…