Loan Servicing Specialist

• Location 207 West Main Street,Whitewater, WI, 53190,United States
• Employee Type FT Non-Exempt

Job Title:
Loan Servicing Specialist

Job Description:

At First Citizens State Bank, we are committed to providing a first-class loan experience for every customer. We are seeking a detail-oriented and organized Loan Servicing Specialist to perform essential back-office tasks that support the loan process. The ideal candidate can work in a fast-paced environment, prioritize daily responsibilities, and work independently with minimal supervision.

Key Responsibilities:

• Balance loan activity across all loan types and process payments to third-party vendors accurately and on time.
• Track and maintain loan-related data in Excel, including information used for year-end 1099 reporting, monthly Board loan exception reports, and monthly loan and lender productivity reports.
• Monitor and follow up on vehicle titles to ensure proper documentation and lien placement.
• Monitor and process UCC filings, extensions, and terminations through the Wisconsin Department of Financial Institutions.
• Record mortgage documents online in accordance with regulatory requirements.
• Process funding requests, including Freddie Mac deliveries and wire transfers.
• Ensure all loan documentation is accurate, complete, and compliant with internal policies and regulatory standards.
• Perform loan account maintenance, including adjustments, corrections, and data updates in the core system.
• Participate in ongoing training to stay current on changing laws, regulations, and investor requirements.
• Prepare and balance loan booking sheets, including payments, wires, payoffs, and ticket or TMS reconciliation.
• Complete end-of-day scanning and balancing of loan operations transaction tickets.
• Answer department calls and assist customers and internal staff with loan-related questions.
• Support department-wide cross-training initiatives to ensure team flexibility and coverage.

Qualifications:

• High school diploma required.
• Prior experience in banking or loan operations is a plus but not required.
• Strong attention to detail with excellent organizational skills.
• Excellent communication and customer service skills.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Effective verbal and written communication abilities.
• Proficient in Microsoft Excel and general computer literacy.