Microsoft 365 & Endpoint Management Administrator - Information Technology Services

We are seeking a dynamic and technically proficient professional to serve as a
** Microsoft 365 & Endpoint Management Administrator.
** This role is responsible for implementation, management, security and support of the Microsoft Teams and SharePoint environment at the university and will also serve as a resource for other Microsoft systems.  The Enterprise Systems Engineer is responsible for managing and optimizing our Teams and SharePoint environment while designing and implementing scalable automation solutions that support university operations and student services.

You will collaborate with cross-functional teams university-wide to drive digital transformation and operational efficiency.
Reporting to the Deputy CIO, you will gather technology requirements, define maintenance and upgrade schedules, implement policies, standards, security, and establish best practices, while delivering technical expertise in Microsoft 365 collaboration services (Teams, SharePoint Online, and Power Platform) to meet university needs. This is an onsite position and will require some evening and weekend hours, as necessary.
* Design, implement, administer, configure, and maintain Microsoft Teams and SharePoint Online environments
* Manage SharePoint Online site collections, libraries, lists, permissions, and workflows
* Ensure Teams and SharePoint security, compliance, and governance policies are enforced consistently
* Provide guidance on Teams and SharePoint features and best practices
* Monitor system performance and troubleshoot issues
* Design, develop, and deploy automation solutions using tools such as Power Automate, Power Apps, and scripting languages (e.g., Power Shell, Python)
* Collaborate with university partners to identify automation opportunities and improve operational efficiency
* Maintain and enhance existing automation workflows and integrations across units
* Document automation processes and provide training to university stakeholders
* Create and maintain technical documentation, procedures, and governance policies
* Create, implement, and maintain scripts (e.g., Power Shell) to automate everyday operational tasks
* Serves as a subject matter expert on Microsoft 365 products (e.g., Teams, SharePoint Online, Exchange Online)
* Serves as a subject matter expert on major IT environment upgrades, enhancements, new functionality, capacities, performance, cost effectiveness, and business integrations
* Analyzes and resolves technology and end-user incidents during standard business hours and while on-call. Monitors issue resolution and collaborates with teams and engineers as needed to apply fixes, identify root causes, document problems, and implement preventive measures
* Assists with special projects and plans and executes on major milestones
* Provides input and recommendations on new potential technology solutions based on research and analysis
* Designs and implements infrastructure solutions to meet business and technical objectives
* Maintains standard operating procedure (SOP) documentation
* Ensures compliance with Software Testing Life-Cycle standard operating procedures and policies
* Performs other job-related duties as assigned
* Participates in the on-call rotation providing 24x7 support
* Ensures automation solutions are scalable, secure, and aligned with enterprise IT standards
* All other duties as assigned by the Deputy CIO and CIO
* Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
* 6+ years of experience in Information Technology supporting Windows environments
* 3+ years of experience in SharePoint administration and automation development.
* 3+ years of experience in Microsoft Teams administration
* Proficiency in Microsoft 365 tools, especially SharePoint Online, Power Automate, and Power Apps
* Experience with scripting and automation tools (Power Shell, Python, etc.)
* Strong understanding of data governance, security, and compliance requirements
* Excellent problem-solving, communication, project management, and documentation skills
* Ability to manage multiple priorities and work independently as well as part of a team
* Experience with information technology and enterprise architecture best practices
* Experience working in a team-oriented, collaborative environment
* Experience with Microsoft Entra  (formerly Azure Active Directory) authentication and identity management
* Experience with Microsoft Exchange Online administration
* Familiarity with REST APIs and integration techniques
* Knowledge of Agile or Dev Ops methodologies
* Ability to interact respectfully with people with diverse socioeconomic, cultural and ethnic backgrounds
* Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills
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