Seasonal Merchandising Service Associate - Weekends

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders
• Engages with customers when the opportunity arises, including listening to and responding knowledgeably to customer and employee questions, and assisting customers in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Demonstrates sincere appreciation to customers and communicates information regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Manages in‑stock operations and ensures products are properly displayed using power equipment (e.g., lifts, order pickers) per reset and/or project instructions and processes
• Identifies damaged products, removes them from the shelves, delivers them to Return to Manufacturer (RTM) area, and signs off on the products as defective
• Verifies buyback items and ensures they are pulled, prepped, and ready for shipping
• Identifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and planogram details
• Confirms that product pricing information is visible and clear and resolves or replaces any missing pricing labels
• Updates and validates way finding and product location signage as well as digital maintenance of this information throughout the store
• Ensures cross merchandise, side stack products, j‑hooks, and gravity feed bins are placed appropriately to help drive add‑on sales
• Works with store leadership to stage clearance and damaged merchandise for quick sale
• Sorts products in bins, drawers and boxes to ensure that they are in the proper location
• Merchandises to plantogram, price, color block and places plants as they arrive, and fills plant racks onto plant tables per plantogram to grand opening‑ready standards
• Reviews, completes, and enters completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned merchandise reset, service, and maintenance tasks
• Ensures all reset displays are safe and in working order and repaired or replaced as needed; repairs or seals damaged packaging and boxes including peg‐hook items
• Removes all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactor
• Replaces light bulbs and alerts the appropriate contact when additional maintenance issues are noted (lights out, painting, etc.)
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
• Maintains a safe and secure work environment, conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Adheres to all safety requirements relevant to one’s regular job duties, including top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
• Operates store equipment as needed (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compactor baler)
• Is accountable for other duties as assigned
• Maintains point‑of‑sale signage including bin plus beam label stock, ensuring all bin locators are placed and price changes are activated
• Audits and updates pricing labels inside and outside the store to ensure accuracy
• Follows state‑specific guidelines on price changes (Pricing Policy SF‑06)

• High school diploma or…