Reservationist - Flex

This is a Flex position with required weekend hours Saturday and Sunday shifts 7:00am
-3:00pm and possible additional hours during the week to cover call offs in our Dispatch Center working on site in Whitmore Lake, MI.

Training shifts will be between 7am-3pm.

Flex on call work shifts to be covered will vary between 7am-10pm M-F not to exceed 8 hours in a day.

Want to meet people from all walks of life with a story to tell? Want to make a positive impact and serve your community? Work for a non - profit!

Join People's Express Inc.

We are seeking a detail-oriented, friendly, and outgoing organized employee to join our team. The ideal candidate will be responsible for managing reservations, coordinating transportation logistics, and ensuring efficient fleet operations.

• Take a trip request and repeat it back to the client for confirmation
• Determine the number of passengers to be transported
• Minimize the amount a client is placed on hold
• Schedule trips for driving, creating daily efficient routes
• Handle incoming reservation requests and inquiries promptly and professionally
• Communicate effectively with drivers, dispatchers, and customers to ensure timely service
• Maintain accurate records of reservations, routes, and fleet status
• Collaborate with the logistics team to streamline operations and ensure efficiency
• Utilize Routing Box Software for reservation tracking

• Communicate information on the trip to be scheduled, if we are unable to accommodate then work with client to find alternate times to meet their needs
• Inform the customer of the drop off window
• Understand all People's Express service areas and how to put fares in correctly.
• Ensure that all clients understand our policies when booking certain trips

• Express our mission and values to the public
• Serve as a representative of People's Express, Inc.
• Follow up phone calls with all clients for trips
• Program arrivals in scheduling software no earlier than 30 minutes prior to appointment or desired arrival time

• Prior experience in reservations, customer service or call center required
• Strong communication skills and phone etiquette
• Knowledge of dispatching procedures and logistics operations
• Experience with Routing Box or similar medical scheduling software
• 2+ years working in dispatching is required
• 1+ years in customer service is required
• Experience in transportation is required

Computer literate and proficient in EXCEL, WORD other MS software

• Effective Communicator
• Critical thinking skills
• Ability to effectively work with diverse populations, groups, and various organizations, especially with older demographics and people with disabilities
• Organizational and time management skills to effectively manage multiple services and schedules
• Perform well at stressful times and high paced environment as well as multitask efficiently
• Keep management informed of the status and informs of any significant issues on a timely basis
• Team Player who can work well with all employees
• Ability to establish priorities and work independently with general oversight from supervisor

This position offers the opportunity to work in a dynamic environment where your organizational skills and attention to detail will contribute to the smooth operation of our transportation services.

Job Type: Full-time

Pay: $21.00-$23.00 per hour

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Monday to Friday

Work Location:

In person