Communication Resource Clerk Evenings

The Communication Resources Clerk reports directly to the Communication Resources management. He/she performs all duties and responsibilities associated with answering and extending calls to the various departments of the IDS as well as to patients and physicians; initiates responses to various codes and alarms; performs overhead pages; participates in the On-Call Scheduling program; and provides some limited Audiovisual/Conference Center, In-House pager and Vocera support.

• Critical thinking and problem solving skills to identify and resolve problems in a timely manner; considerable knowledge about the hospital, the medical staff, the integrated delivery system, the community and the sources of information relevant to this data; ability to communicate effectively, actively listens and always follows appropriate channels of communication, excellent organizational skills, strong interpersonal skills; uses time efficiently, able to deal with frequent change or unexpected events, must be able to handle multiple tasks with interruption;
  
  good memory, pleasant voice; knowledge and ability to perform tasks with Microsoft office software (Word, Excel, Outlook, PowerPoint, Access, etc.);
  Spanish/Chinese bilingual preferred.

Successful completion of high school education or GED preferred. Experience on a Switchboard or in a Customer Service or Administrative environment preferred. Six months to one year computerized console experience and general office skills. Previous hospital/healthcare experience preferred.

Address: 12401 Washington Blvd.

Salary:

Shift: Variable

Zip Code: 90602