Front Desk Asso

Job Details

Job Location:

WHITTIER, CA 90602 Position Type:
Full Time Salary Range: $21.00 - $23.00 Hourly Job Shift: Day Job Category:
Admin - Clerical REACH envisions a world in which all people see themselves and others as valued, integrated members of society. Through our mission, we aim to transform the lives of individuals with diverse abilities by helping them discover their voice and realize their dreams.

The Front Desk Associate reports to the Manager of Program Innovation and Impact and serves as the first point of contact for REACH Services’ Whittier office. This position is responsible for creating a welcoming, professional, organized, and safe environment for employees, participants, families, visitors, vendors, and community partners.

In addition to managing front desk and reception responsibilities, the Front Desk Associate provides administrative and office operations support, including parking management, building access, office security procedures, and shared office space standards. The position collaborates with department directors, managers, and Human Resources to support meetings, training, new employee onboarding, and other office-based activities.

• Serve as the primary point of contact for individuals entering the Whittier office.
• Greet and assist employees, participants, families, visitors, vendors, and community partners in a professional and welcoming manner.
• Answer, screen, and direct incoming telephone calls and messages.
• Provide general information about REACH programs.
• Receive and distribute mail, packages, deliveries, and other correspondence.
• Maintain visitor sign-in procedures and support office access and security protocols.
• Open the Whittier office at the start of the business day, ensuring the reception area and common areas are prepared for staff and visitors.
• Close the Whittier office at the end of the business day, following established security, facility, and closing procedures.
• Ensure doors, lights, equipment, and other designated areas are secure in accordance with REACH Services’ office procedures.
• Maintain clean, organized, and welcoming reception, kitchen, and common areas, ensuring shared spaces are appropriately stocked and maintained.
• Promote and reinforce established office standards and best practices for cleanliness, organization, and shared-space use among office staff, addressing routine concerns professionally and escalating recurring issues to management as needed.
• Coordinate routine office needs, including supplies, deliveries, facility requests, and vendor access.
• Report facility, technology, safety, or other office concerns to the appropriate staff.
• Provide professional and responsive service to employees, participants, families, visitors, vendors, and community partners.
• Respond to routine questions and direct individuals to the appropriate department or staff member.
• Exercise sound judgment when handling sensitive or confidential matters and appropriately elevate concerns.

• Provide administrative support to department directors and managers working from the Whittier office.
• Assist with scheduling meetings, reserving conference rooms, preparing materials, organizing documents, and other administrative needs.
• Collaborate with department directors and managers to support staff training, meetings, events, and special projects.
• Assist with training logistics, including room preparation, materials, attendance tracking, and other administrative tasks.
• Support general data entry, document preparation, scanning, filing, and electronic record organization as needed.
• Assist with special projects and other administrative…