Customer Service Representative , II; AA--26E JAO

Customer Service Representative I, II

LOCATION:

FINANCIAL MANAGEMENT DEPARTMENT, REVENUE COLLECTION GROUP, CUSTOMER SERVICE, JOINT ADMINISTRATION OFFICE

Are you ready to make a meaningful impact in public service? Join our team as a Customer Service Representative where your expertise in handling written and telephone inquiries regarding wastewater revenue programs will shine as you prepare articulate correspondence and reports, fostering clear communication with our stakeholders. Utilizing advanced computer database programs, you will gather and review critical information vital to our Districts' programs.

Your keen eye for detail will be crucial as you review tract maps to accurately pinpoint land parcels and utilize sophisticated document management software to efficiently save and review files. If you thrive in a collaborative environment where your skills in customer service, technical processing, and data management can shine, we invite you to apply.

To perform a variety of duties relating to the review and maintenance of customer accounts and billing records.

The major job duties are listed below. For a complete list, please see the job description.

Under the general direction of a lead in the Revenue Collection Group, the incumbent:

• Reviews and processes wastewater connection fee applications to ensure accurate fee assessment and compliance with District policies by verifying documentation, reviewing parcel records and tract maps, calculating fees, and issuing clearances.
• Calculates, collects, and reconciles connection fee payments and related charges to ensure accurate revenue assessment and daily fee reconciliation by applying established rate tables, parcel classification criteria, and billing procedures.
• Processes and evaluates wastewater-related transactions, including annual service charges, billing corrections, and assessment adjustments to ensure accurate billing and compliance with District policies by reviewing parcel and engineering data and applying established rate tables.
• Receives, records, and reconciles customer payments for wastewater service charges and related fees to maintain accurate account balances and documentation using District financial and document management systems.
• Updates and maintains customer account records and supporting documentation to ensure accurate billing, reporting, and adherence to documentation controls.
• Collects, compiles, and analyzes financial and parcel-related data to support reporting, revenue tracking, and audit functions.
• Responds to customer inquiries regarding connection fees, service charges, and assessments by explaining calculations, eligibility requirements, and applicable policies in clear, accessible language.
• Coordinates with internal departments and external agencies to obtain and verify parcel, construction, and assessment information to ensure accurate revenue processing.
• Learns and applies new software systems, policies, and procedural updates to support accurate processing of wastewater revenue transactions.

• A valid California Class C driver license for positions performing on-the-job driving.

For CUSTOMER SERVICE REPRESENTATIVE I

• One (1) year of experience in the County Sanitation Districts of Los Angeles County performing the duties of an Account Clerk II or Office Assistant
  -OR
  - One (1) year of experience performing duties involving the gathering, assembling, summarizing, and reviewing of financial and/or engineering records and files.

For CUSTOMER SERVICE REPRESENTATIVE II

• One (1) year as a Customer Service Representative I
  -OR- equivalent, directly related external experience
  -OR
  - Possession of an Associate of Arts degree from an accredited college or university in business or related field.

• Experience handling high-volume transactional work requiring attention to detail and accuracy in data entry and financial processing.
• Experience working with computerized billing, financial tracking, or revenue management systems in a public agency or utility setting.
• Hands on experience with:
  • Providing customer service at public counter or information desk
  • Processing and reconciling payments in a governmental or utility billing environment
  • Reviewing parcel records, tract maps, or property-related documentation

• Basic accounting and financial recordkeeping principles payment processing, account reconciliation, and billing adjustments.
• Standard office recordkeeping and documentation practices, including electronic filing systems.
• Computerized databases or billing systems used to enter, update, and retrieve account information.
• General customer service practices in a public or business setting.

• Perform accurate arithmetic calculations involving fees, adjustments, and account balances.
• Review and verify data for accuracy and completeness.
• Interact effectively with the general public and company representatives.
• Interpret maps, parcel records, or other property-related…