Call Center Coordinator Whittier, CA

12462 Putnam Street, Whittier, California

Full-Time/Regular

Under the direction of IDS Call Center Management, the Call Center Coordinator performs all tasks related to patient scheduling and pre‑registration in an efficient, accurate and hospitable manner to ensure that patient, physician and organizational needs are met. Works closely with management to troubleshoot and resolve issues. Engages in performance improvement activities as needed and serves as a communication facilitator for area of responsibility.

• Critical thinking and problem solving skills to identify and resolve problems in a timely manner
• Demonstrated ability to communicate effectively and tactfully
• Knowledge of customer service principles and practices
• Attention to detail, actively listens and always follows appropriate channels of communication
• Uses time efficiently, able to deal with frequent change or unexpected events
• Must be able to handle multiple tasks with interruption
• Pleasant voice; ability to diffuse escalating situations and engage management when appropriate
• Good English spelling, reading and comprehension skills
• Knowledge and ability to perform tasks with Microsoft Office software

Required:

• Successful completion of high school education or GED
• Minimum 1 year Customer Service experience
• Ability to maintain composure and balance multiple priorities in a fast‑paced environment

Preferred:

• Telephone experience with excellent telephone etiquette
• Knowledge of insurance/authorization process and basic medical terminology
• Work experience in a Call Center setting