Business Analyst

DEPARTMENT:
Information Technology - Data Fabric & Lakehouse

Exempt/Non-Exempt:
Exempt

Supervisor Name:
Wayne Peacock

Supervisor

Title:

Vice President of IT & CIO

Southern California University of Health Sciences (SCUHS) runs on a complex ecosystem of people, processes, and technology platforms. The gap between what the university needs and what its systems actually deliver is where institutional friction lives—missed deadlines, workarounds, manual effort that shouldn’t exist, and decisions made without the right information. The Business Analyst exists to close that gap.

This role is not a documentation or observer role; you will sit squarely between stakeholder groups—faculty, administrators, department chairs, clinical leaders—and the technology platforms that serve them:
Jenzabar, Canvas, Athena, and Microsoft Fabric data platform. You will understand problems deeply, design better processes, assess whether proposed technology changes will actually solve them, and see solutions through to working reality. You own the outcomes.

Think of this role like a general contractor. The architect (the stakeholder) has a vision. The tradespeople (vendors and technology teams) have the skills. Your job is to turn the vision into a buildable plan, hold everyone to it, and make sure what gets built is what was actually needed—not just what was literally requested.

• Relentlessly Stakeholder‑Focused:
  You believe the quality of your work is ultimately measured by whether the people you serve are better off. You build trust with stakeholders through honest communication, follow‑through, and genuine interest in their work. You do not hide behind process or jargon when something is going wrong.
• A Structured Thinker:
  You are rigorous about problem definition and know the difference between a symptom and a root cause. You resist the pressure to jump to solutions before the problem is fully understood and document requirements in a way that creates clear accountability for both business and technology partners.
• A Critical Evaluator:
  You are comfortable pushing back on vendors, internal teams, and stakeholders when something does not add up. You ask “will this actually solve the problem?” as a reflex, not an afterthought. You can evaluate a vendor demonstration or system configuration against documented requirements and articulate precisely where gaps exist.
• A Natural Communicator:
  You adapt instinctively: with a financial aid director you speak about process and students; with a Jenzabar consultant, functional configuration and data flow; with the CIO, risk and institutional outcome. You are never the person who lets a project go quiet.
• An Owner:
  You treat every engagement as if your name is on the outcome. You are not satisfied with completing tasks—you are satisfied when the university is measurably better. You elevate early when something threatens an outcome, and you bring proposed solutions rather than just problems.

Attendance – Must be punctual and timely in meeting all performance requirements, including attendance standards, deadlines, and scheduled work breaks.

This role requires onsite support on an as‑needed basis to fulfill essential job functions, including meeting in person with individuals or small groups at one of our campuses.

• Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.
• Design – Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations.
• Project Management – Communicates changes and progress; completes projects on time and budget; manages project team activities.
• Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills;…