IT Support Technician

Job Overview

Southern California University of Health Sciences (SCUHS) is a busy, walk-in environment. Faculty are between classes. Students are between exams. Staff are trying to get through their day. When a laptop won’t connect, a printer won’t print, or a password won’t reset, the difference between a five‑minute interruption and a half‑day disruption is whether someone friendly and competent is available right then to help.

That is why we need an IT Support Technician on the Whittier campus. Think of this role as the front porch of IT—the welcoming, capable presence that meets people where they are, fixes what can be fixed on the spot, and makes sure the rest gets to the right hands quickly. You are not an engineer or a network specialist, and you are not expected to be.

You are the trusted first responder who solves the everyday problems—accounts, devices, peripherals, basic connectivity—and keeps everything else moving by knowing who to call and how to escalate cleanly.

This is an on‑site, full‑time role. You will spend your day in person with students, faculty, and staff—walking the campus when needed, assisting at the help desk, and partnering with our wider IT and Facilities teams to make sure issues get resolved, not just logged. Success in this role looks like a campus where people don’t dread reaching out to IT, because they know who you are and they know you’ll help.

• Provide Walk‑Up and Hands‑On Support: greet and assist students, faculty, and staff who come to the help desk or stop by your work area with a technology question; triage what they’re bringing you, resolve what you can directly (password problems, printer setup, basic device questions, getting on the wifi), and explain what you’re doing so they leave knowing a little more than when they arrived.
• Fulfill Peripheral and Accessory Requests: issue and track keyboards, mice, headsets, webcams, cables, adapters, chargers, and similar items from on‑site stock; maintain a clean, organized inventory and let your supervisor know early when stock is running low so users never wait days for a $15 cable.
• Help People Get on the Network and Into Their Accounts: assist with WiFi setup on personal and university devices, resolve printer connectivity issues, and walk users through password resets, multi‑factor authentication enrollment, and standard access requests; route requests that require higher approval through the correct channel and follow up so the user isn’t left wondering what happened.
• Triage, Document, and Route Tickets: enter clear, well‑documented tickets in our IT service management system for issues you cannot resolve at the desk; the quality of your ticket determines how fast the right specialist can pick it up and finish the work, so the user gets a complete answer rather than a long round‑trip; route tickets to the correct team and let the user know who is now helping.
• Support Classrooms, Labs, and Shared Spaces: help faculty and staff with classroom technology basics—projectors, displays, room PCs, document cameras, and conferencing equipment; respond quickly to failures minutes before class and find a workable path forward; report facilities‑related issues such as a flickering light or a broken outlet to the right team.
• Be a Trusted Face of IT on Campus: maintain a visible presence on campus; treat people with patience and respect even when they are stressed or frustrated; admit when you don’t know an answer and find help promptly.

• Keep your work area, the help desk window, and any shared IT spaces clean, organized, and presentable—this is a public‑facing role on a healthcare campus where appearances matter.
• Contribute to building and maintaining IT knowledge base articles and quick‑reference guides so users can self‑help where appropriate, and so common fixes are consistent across the team.

• High school diploma or equivalent (GED) required. Associate’s degree in Information Technology, Computer Science, or a related field is a plus, as is industry‑recognized IT training (CompTIA A+ coursework, vendor‑specific training, or similar).
• Must have: 1+ years of…